The Top Higher Ed KPIs To Track in Live Chat

Tracking higher education key performance indicators (KPIs) is a little like lifting weights… you might have no desire to do it each day, but by the end of the month or year, you’re really glad you did!

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Admissions Questions to Prepare For Your Live Chat Team

If your seasoned enrollment staff are operating live chat, they’ll probably anticipate certain questions. But what if you’re handing off chat to students or other support team members? How can you ensure that they’re prepared for a wide range of admissions questions? 

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Scheduling Times with Customers and Prospects -  Made Easy with Olark

Setting up times with busy customers and prospects can be a headache.

“Monday at 5 or Friday at noon?”
“No, how about next week, 3pm on Wednesday?”

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Olark Live Chat to Zoom Video Call, Stat!

You’re chatting with a potential customer and they’re a little confused about your policy.

“What do you mean?” they keep asking. Zoom (or Google Meet, or other platforms) could help you clear things up fast, but you don’t want to irritate them while you fiddle with links.

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Small business at the holidays: 5 tips to prep for the holiday customer service load

In 2018, holiday ecommerce sales reached $126 billion, with shoppers spending a record $7.9 billion online on Cyber Monday alone. If you own or manage a small business this sudden surge in website traffic can put a lot of pressure on your customer service team; fortunately, though, there are steps you can take to prepare! 

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Holiday shopping, PowerUps, and you

It's officially November — which means it's time to get ready for holiday shopping season!

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How an ISO Certified Company Uses Live Chat

Question: What do industries like auto, supply, and manufacturing have in common?
Answer: They’ve been around a heck of a lot longer than live chat.

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New: Save customer insights — and put ‘em to work! — with Notes

Every time you interact with a lead or customer on chat, you learn something new about their goals, preferences, and priorities. From the seemingly minor (e.g., shipping preferences) to the sales and marketing “jackpot” (e.g., a detailed summary of a customer’s motivations for using your product), quick access to customer information can be a game-changer for growing your business…

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Seven quick tips to help you breeze through chats

One of the primary benefits of live chat over other methods of sales or support like email or the phone is the ability to help multiple people quickly and efficiently. Here are seven tips to help make chatting a breezy, pleasant experience for you and your customers!

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Our top 7 live chat tips for small businesses

Running a small business is just like running any other business, right?

Er, well, not always. We get it — Olark is a small, bootstrapped company, so we know that while working with a small team can be incredibly rewarding, it’s also quite challenging at times.

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