Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Sales and Conversions, Customer Support, Olark Essentials, Chat Tips

New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.

One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).  

Read More

Making Business Human, Chat Tips

6 Tips for Chat Routing and Filtering

Once your team has grown beyond one or two chat agents, you may want to start filtering chats and making sure they are routed to right person or team. Olark makes it easy!

Read More

Chat Tips

Improve your customer experience with the new Visitor Cobrowsing PowerUp

You know the feeling: you’re on a chat with a customer, and trying to explain exactly where the “Add More” button is.

Read More

Making Business Human, Chat Tips

What Would Barbara Do: Best practices in escalating an issue

Question: Help!  What should I do when I get an issue I can’t resolve in chat?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: 6 ways to stay cheerful while live chatting

Question: What are the best ways to keep cheerful when chatting?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: 7 things you could be doing now to support more users at once

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: Exiting a chat that's probably done

Question: How can I elegantly wrap up a chat when I need to leave my desk?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: Send a transcript!

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: How do I handle trolls?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?

Read More