Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Holiday shopping, PowerUps, and you

Olark Essentials eCommerce and Retail Chat Tips

Holiday shopping, PowerUps, and you

Emily Russell

It's officially November — which means it's time to get ready for holiday shopping season!

This is a busy time of year for everyone, whether you're agonizing over what to get for that one picky cousin, or trying to decipher your four year-old niece's wish list (does she really want another set of toy ponies?). But it's especially hectic if you own or manage a small business. For many small businesses, the holidays are prime time for both online and in-store sales, and the next 6 weeks are critical to hitting your goals for the year. 

If you're already feeling the slow (or sudden) creep of holiday stress, Olark is here to help! We'll be rolling out holiday tips until the last last-minute gift is purchased — and to kick things off, we're inviting you to our first ever Holiday PowerUps Webinar

Register for the Webinar

Wait, what's a PowerUp?

Olark PowerUps are specialized sales and support features that you can add to your plan on a flexible month-to-month basis. In other words, if you're just looking for an extra edge during the holidays, you can add a PowerUp today and cancel as soon as the ball drops on New Year's Eve — although if you've got big goals for 2020, you might want to keep it around for a while! 

...and what's up with this webinar?

Our award-winning Customer Service team will be demoing our top PowerUps,  sharing their tips on using each of these PowerUps to maximize sales and handle increased support loads at the holidays, and answering questions, in a live 30-minute webinar next Thursday, November 14.

Register now to get all the details on:

  •  - Cobrowsing: See your visitor's screen and provide a personal experience for purchases, shopping, support, and all other tasks
  •  - Visitor Insights: Prioritize chats, and personalize your service and sales approach with visitor data collected from public social profiles and company websites
  •  - Live Chat Translation: Capture leads and sales from around the world with automatic language detection and real-time translation in your chatbox and agent console

Space is limited, and as this is a virtual event, you'll need to BYOE (Bring Your Own Eggnog). Festive hats are optional, but highly encouraged.

Register for the Webinar

We can't wait to see you on the 14th!

PS— Can't make it on the 14th? Go ahead and register anyway, and we'll send you a full recording.

Emily Russell

Emily Russell

Emily is Olark's Frontline Support Lead, AKA Customer Happiness Crusader. When she's not chatting or emailing customers she's enjoying life in Sweden with her best friend -- her dog Luna!