Olark Live Chat Blog
Celebrating with candy is an Olark tradition. We call it Sweet Support. As part of our monthly newsletter, the support team chooses an Olarker (or two or three) who has gone above and beyond for our customers. They get a box of treats to enjoy as a fun way to show our appreciation. Anyone at Olark can receive a Sweet Support package in the mail.
I remember when I was first starting my search for a remote job. It was intimidating! Limited resources. Lack of support. Difficult to maneuver through jobs that were fully remote vs. those that allowed “some” work from home. I eventually found the perfect fit at Olark and it’s been amazing for my family, my life, and my sanity.
The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain hard to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens!
It’s a new year, with new goals. Completing all those new goals can feel overwhelming. Where will you find the time? The resources? The creative zeal?
...or, how to make professional friends and have fun doing it This story is part of our Making Business Human series. For more on the series and our mission, check out this post! Does the very word “Networking” make you cringe? Does it lead to a strong desire to go home, make snacks, and curl up with 12 seasons of your favorite show?
Gender in tech is definitely having a moment Live Chat Gender Experiment Results by Olark live chat software for websites In the last year, many anecdotes of gender affecting support interactions, VC funding, and crushing companies public image have gone viral. These have all been fascinating stories, but personal stories nonetheless. There haven’t been many numbers shared behind the stories to show the true impact.