Olark Live Chat Blog
Question: Help! What should I do when I get an issue I can’t resolve in chat?
In addition to my role as Olark’s Director of Customer Service, I am a farmer — well, more of a smallholder, and a fledgling one at that. When I’m not in meetings or talking to customers, I can usually be found in a padded boiler suit, up to my ears in muck and surrounded by animals and vegetables.
If you work in sales, you already understand the importance of doing your homework. A quick LinkedIn search, or a little browsing on a company website, can tell you so much about what someone’s interested in and how they might benefit from your product.
Question: What are the best ways to keep cheerful when chatting?
Are remote teams doomed to failure? Is it possible to build a positive team culture when everyone is distributed?
Question: Wait a minute - you can talk to a bunch of customers at once with live chat? How does that even work?