Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Sales and Conversions, Customer Support, Olark Essentials, Chat Tips

New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.

One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).  

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Making Business Human, Mental Health

How Olarkers #Chill

Self care is a critical component of mental health. Because it’s so important, we’ve put the value of Chill at the top of our list of values. The wonderful thing about caring for yourself is that you get to choose what works best for you!

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Making Business Human, Mental Health

Build Your Own Support Survival Kit

If you work in sales or support, you know the importance of empathizing with your customers and leads. You may also be familiar with that fatigued feeling at the end of the day (or sometimes by 9am!) of expending all your empathy on others and having very little left for yourself. Building a simple kit based on the 5 senses will help you recover and prepare for the next interaction before you can calculate the cost of a 2 week trip to Bali.

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Making Business Human, Remote Work

Myth-busting: If I am working from home, I am slacking

The myths

When I tell people I work from home, I usually get one of a few skeptical reactions:

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Making Business Human, Remote Work

Managing a successful customer service team: Help is your friend

This is the third post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder, and her second on Prioritizing like a farmer.

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Olark Customers

How Reno Assistance uses Olark Live Chat to turn prospects into actual customers

Reno Assistance, a Canadian company that connects its customers with reliable contractors, sets itself apart from the competition by offering advice tailored to each customer’s unique needs. That individualized service starts with live chat software powered by Olark.

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Sales and Conversions, eCommerce and Retail

A guide to choosing the perfect WordPress theme

Today's guest post comes from ThemeXpert founder and CEO Parvez Akther. ThemeXpert is a bootstrapped startup that has grown to provide WordPress and Joomla templates and extensions for more than 55,000 clients around the world.

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Making Business Human, Chat Tips

6 Tips for Chat Routing and Filtering

Once your team has grown beyond one or two chat agents, you may want to start filtering chats and making sure they are routed to right person or team. Olark makes it easy!

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Chat Tips

Improve your customer experience with the new Visitor Cobrowsing PowerUp

You know the feeling: you’re on a chat with a customer, and trying to explain exactly where the “Add More” button is.

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Making Business Human, Remote Work

Managing a successful customer service team: How to prioritize like a farmer

This is the second post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder.

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