Olark Live Chat Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

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Making Business Human  |  WWBD

What Would Barbara Do: How do I handle trolls?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

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Making Business Human

So you want a new (remote) job…

I remember when I was first starting my search for a remote job. It was intimidating! Limited resources. Lack of support. Difficult to maneuver through jobs that were fully remote vs. those that allowed “some” work from home. I eventually found the perfect fit at Olark and it’s been amazing for my family, my life, and my sanity.

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Customer Support  |  Making Business Human

How does a fully remote team work through tricksy support situations?

The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain hard to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens!

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Customer Support  |  Making Business Human

What are the benefits of live chat compared to other forms of messaging?

When Olark was founded, way back in 2009, most businesses offered one of two basic online communication options: email and web forms. There have been a lot of changes since then! Today, businesses communicate with customers not just via live chat, but also via online messaging, social media, and more.

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Chat Tips  |  Making Business Human

What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?

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50+ Ways Olark can help you level up sales and support in 2018

It’s a new year, with new goals. Completing all those new goals can feel overwhelming. Where will you find the time? The resources? The creative zeal?

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