Get more from Olark with Groove help desk

One of our goals here at Olark is to help all of your systems work together to provide the best possible customer experience. With that, we’re excited to announce the revamped Olark Live Chat and Groove help desk integration. Read More

Olark Essentials

Whitepaper: Integrating Olark Live Chat and Google Analytics

New eBook - Integrating Olark and Google Analytics

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Olark Live Chat and Google Analytics integration documentation

Here at Olark, we’re committed to building integrations with complementary analytics, CRM, and help desk platforms that will boost our users' business. Google Analytics (GA) is one of our most popular integrations, and is arguably the most popular ... Read More

Olark Essentials By Alicia Suttie on August 24, 2016

How to reach Olark during our annual company retreat

Starting today (Friday, August 12, 2016) the Olark Customer Support team is headed to Estes Park, CO for Olark's annual company retreat. What's that, you ask? Great question. Read More

Olark Essentials By Karl Pawlewicz on August 11, 2016

[Whitepaper] Olark + Google Analytics: Live chat business intelligence

The following is an excerpt from our whitepaper on Olark Live Chat and Google Analytics, written by David Kucher of Confluent Forms. To download the entire whitepaper, which includes step-by-step instructions for creating segments, visit the ... Read More

Olark Essentials By David Kutcher on August 11, 2016

What is Customer Experience?

In his article, How to Create a Better Customer Experience, Shep Hyken says, "There is no doubt that creating a better customer experience translates into revenue." Everyone can agree that a good Customer Experience is good for business. Read More

Sales and Conversions By Karl Pawlewicz on August 10, 2016

[Podcast] What is the Olark parental leave plan?

Olark Live Chat offers its employees 12 weeks of paid parental leave, which includes paternity, maternity or adoption. Policies like this, and our vacation bonus, helped us earn a 2016 When Work Works Award, and require a lot of behind-the-scenes ... Read More

Olark Essentials By Karl Pawlewicz on August 03, 2016