Inbound Marketing Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Blog Feature

Chat Tips  |  Making Business Human

What Would Barbara Do: How can I answer the question 'How are you?' in a friendly way without taking the chat off topic?

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Read More

Blog Feature

Making Business Human

Networking Like A Human

...or, how to make professional friends and have fun doing it   This story is part of our Making Business Human series. For more on the series and our mission, check out this post! Does the very word “Networking” make you cringe? Does it lead to a strong desire to go home, make snacks, and curl up with 12 seasons of your favorite show?

Read More
Example ALT Tag for Image

Subscribe to the Olark Live Chat Blog

Insight and tips on sales, service, and making business human...shipped right to your inbox!

Blog Feature

Chat Tips  |  Making Business Human

Introducing, “What Would Barbara Do?”

This story is part of our Making Business Human series. For more on the series and our mission, check out this post! Barbara is our longest-serving support agent, with over 30,000 chats to her name. Yes, 30,000!! Given that she only worked part time for most of those chats, that is one serious record.

Read More

Blog Feature

Making Business Human

Making Business Human: Bennett Awards + Recognize Someone

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Read More

Blog Feature

Making Business Human

Making Business Human: Join the Conversation

Creating connections between customers and businesses is at the core of Olark. Since day one, the heart of our product has been about humanizing websites through chat. Our mission can really be boiled down to  a single, short statement: Make Business Human.

Read More

Blog Feature

Customer Support

Customer Service Trends in the Netherlands

The following article comes from Olark contributor Tessa Metselaar at Bynder. Customer care in the Netherlands is at a crossroads. As Rene Djuricek, Owner of Netherlands-based Meesterslijpers says, "The days of customers using only email and telephone to contact businesses are over. Customers want to contact a business the same way they contact their friends and family."

Read More