Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

New: Save customer insights — and put ‘em to work! — with Notes

Sales and Conversions Olark Essentials Chat Tips

New: Save customer insights — and put ‘em to work! — with Notes

Kate Urban

Every time you interact with a lead or customer on chat, you learn something new about their goals, preferences, and priorities. From the seemingly minor (e.g., shipping preferences) to the sales and marketing “jackpot” (e.g., a detailed summary of a customer’s motivations for using your product), quick access to customer information can be a game-changer for growing your business…

...so we’re making it easier to store and retrieve it during a chat, with a new feature we call Notes.

Opconsole visitor email (1)

Notes help you capture the insights you gain on chat, share them with your team, and use them to nurture leads and upsell returning customers. Here’s how they work:

• At any time during a chat, you can use the !note command in the chat console to add a note to your conversation

• (if you're on a paid plan) Notes and transcripts from past conversations with your current visitor are displayed in the chat console sidebar, giving you a quick view of the visitor's complete chat history

If you're on a free plan, now is a great time to upgrade to get the full benefit of Notes! A paid plan is less expensive than a daily coffee (and almost as energizing ;-), and includes all the magic of Notes plus lots of other awesome features.

So, next time you uncover a stunning insight while chatting, don’t scrabble for a scrap of paper — try adding a Note, and let us know how it goes!

Log in to try Notes

If you have questions about Notes, just swing by www.olark.com to chat. We’d love to help!

Kate Urban

Kate Urban

As Olark's Story Sherpa, Kate is responsible for shaping and shepherding human-centric stories of sales and support (say that ten times fast). In her free time, she enjoys mountain trails, bear hugs, and chocolate everything.