Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Emily Russell

Emily Russell
Emily is Olark's Frontline Support Lead, AKA Customer Happiness Crusader. When she's not chatting or emailing customers she's enjoying life in Sweden with her best friend -- her dog Luna!

Recent Posts

Customer Support, Making Business Human, Chat Tips

Seven quick tips to help you breeze through chats

One of the primary benefits of live chat over other methods of sales or support like email or the phone is the ability to help multiple people quickly and efficiently. Here are seven tips to help make chatting a breezy, pleasant experience for you and your customers!

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Customer Support, Making Business Human

Five quick tips on how to say no to customers

Saying no to a customer is one of the toughest parts of any sales or support job. Whether you’re telling someone that your product doesn’t have the feature they’re asking for, that their refund period has expired, or that they’re not eligible for a discount, you know you’re letting them down -- which can feel like the opposite of your goal.

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Making Business Human, Remote Work

5 ways to know if remote work is right for you

At Olark, we love the benefits of remote work, but we also know that working remotely isn’t for everyone. Transitioning from an onsite role to a remote role can be a big adjustment. Here are five questions to ask yourself if you’re thinking about taking the #remotelife plunge.

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Making Business Human, Remote Work

Newlarkers: How we train new members of Olark's support team remotely

Last year, Olark became a remote-first company. We said goodbye to our headquarters in San Francisco and now our 40-person team works from across the US, South America and Europe. We love the benefits of working remotely so much, we’re trying to help others find a remote job too!

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Making Business Human

  How to Build Trust with your Customers

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Making Business Human, Remote Work

Olarkers unleashed: The benefits of remote working

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Olark has always been a remote-friendly company, but earlier this year we decided to say goodbye to our headquarters in San Francisco and fully embrace the remote life. Our team loves working remotely for reasons as unique as Olarkers are! We thought we’d share a few of these reasons with you in our own words to start a discussion about the benefits of remote work.

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