Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Kristen Van Nest

Kristen Van Nest

Recent Posts

Customer Support, eCommerce and Retail, Chat Tips

Small business at the holidays: 5 tips to prep for the holiday customer service load

In 2018, holiday ecommerce sales reached $126 billion, with shoppers spending a record $7.9 billion online on Cyber Monday alone. If you own or manage a small business this sudden surge in website traffic can put a lot of pressure on your customer service team; fortunately, though, there are steps you can take to prepare! 

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