Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Making Business Human, Chat Tips

What Would Barbara Do: How do I handle trolls?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

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Making Business Human, Chat Tips

What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?

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Making Business Human, Chat Tips

What Would Barbara Do: Does phrasing matter?

I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?

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Olark Essentials, Chat Tips

[Video] Live chat for Slack — Meet the Olark Slack App

Want to chat with your customers directly from Slack? The Olark Live Chat Slack App makes that possible! You can also share conversations with teammates in Slack, ask for help when things get busy, and celebrate together when one of your team members gets a 5-star customer rating. 

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Making Business Human, Chat Tips

What Would Barbara Do: Humans make mistakes too

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Q: I sometimes make typos or mistakes in chat - what’s the best way to recover?

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Making Business Human, Chat Tips

What Would Barbara Do: How can I answer the question 'How are you?' in a friendly way without taking the chat off topic?

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

I like to answer the question "how are you?" with "I'm excellent, thanks! Any Olark questions I can answer?"

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Making Business Human, Chat Tips

Introducing, “What Would Barbara Do?”

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Barbara is our longest-serving support agent, with over 30,000 chats to her name. Yes, 30,000!! Given that she only worked part time for most of those chats, that is one serious record.

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