--- title: Speak by Olark | Chat Tips (2) description: Chat Tips | Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. (2) --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/globe-110775_960_720.png?width=840&height=460&name=globe-110775_960_720.png)](https://blog.olark.com/live-chat-translation-powerup) ## [New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.](https://blog.olark.com/live-chat-translation-powerup) By [Kate Urban](https://blog.olark.com/author/kate-urban) One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).   [Read More](https://blog.olark.com/live-chat-translation-powerup) [![featured image](https://blog.olark.com/hs-fs/hubfs/groups.jpeg?width=840&height=460&name=groups.jpeg)](https://blog.olark.com/6-tips-for-chat-routing-and-filtering) ## [6 Tips for Chat Routing and Filtering](https://blog.olark.com/6-tips-for-chat-routing-and-filtering) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) Once your team has grown beyond one or two chat agents, you may want to start filtering chats and making sure they are routed to right person or team. Olark makes it easy! [Read More](https://blog.olark.com/6-tips-for-chat-routing-and-filtering) [![featured image](https://blog.olark.com/hs-fs/hubfs/Screen%20Shot%202018-04-18%20at%2011.35.17%20AM.png?width=840&height=460&name=Screen%20Shot%202018-04-18%20at%2011.35.17%20AM.png)](https://blog.olark.com/visitor-cobrowsing-powerup) ## [Improve your customer experience with the new Visitor Cobrowsing PowerUp](https://blog.olark.com/visitor-cobrowsing-powerup) By [Kasey Bayne](https://blog.olark.com/author/kasey-bayne) You know the feeling: you’re on a chat with a customer, and trying to explain exactly where the “Add More” button is. [Read More](https://blog.olark.com/visitor-cobrowsing-powerup) [![featured image](https://blog.olark.com/hs-fs/hubfs/escalate-1.jpg?width=840&height=460&name=escalate-1.jpg)](https://blog.olark.com/best-practices-in-escalating-an-issue) ## [What Would Barbara Do: Best practices in escalating an issue](https://blog.olark.com/best-practices-in-escalating-an-issue) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question:** Help!  What should I do when I get an issue I can’t resolve in chat? [Read More](https://blog.olark.com/best-practices-in-escalating-an-issue) [![featured image](https://blog.olark.com/hs-fs/hubfs/cheerful.jpg?width=840&height=460&name=cheerful.jpg)](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) ## [What Would Barbara Do: 6 ways to stay cheerful while live chatting](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question**: What are the best ways to keep cheerful when chatting? [Read More](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbdconcurrent.jpg?width=840&height=460&name=wwbdconcurrent.jpg)](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) ## [What Would Barbara Do: 7 things you could be doing now to support more users at once](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question: **Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work? [Read More](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbdexit.jpg?width=840&height=460&name=wwbdexit.jpg)](https://blog.olark.com/exiting-a-finished-chat) ## [What Would Barbara Do: Exiting a chat that's probably done](https://blog.olark.com/exiting-a-finished-chat) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** How can I elegantly wrap up a chat when I need to leave my desk? [Read More](https://blog.olark.com/exiting-a-finished-chat) [![featured image](https://blog.olark.com/hs-fs/hubfs/transcript.jpg?width=840&height=460&name=transcript.jpg)](https://blog.olark.com/send-a-transcript) ## [What Would Barbara Do: Send a transcript!](https://blog.olark.com/send-a-transcript) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help? [Read More](https://blog.olark.com/send-a-transcript) [![featured image](https://blog.olark.com/hs-fs/hubfs/trolls.jpg?width=840&height=460&name=trolls.jpg)](https://blog.olark.com/what-would-barbara-do-how-do-i-handle-trolls) ## [What Would Barbara Do: How do I handle trolls?](https://blog.olark.com/what-would-barbara-do-how-do-i-handle-trolls) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!? [Read More](https://blog.olark.com/what-would-barbara-do-how-do-i-handle-trolls) [![featured image](https://blog.olark.com/hs-fs/hubfs/mmbd4.png?width=840&height=460&name=mmbd4.png)](https://blog.olark.com/best-way-to-reassure-a-visitor) ## [What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?](https://blog.olark.com/best-way-to-reassure-a-visitor) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question**: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question? 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