One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).  

Once your team has grown beyond one or two chat agents, you may want to start filtering chats and making sure they are routed to right person or team. Olark makes it easy!

You know the feeling: you’re on a chat with a customer, and trying to explain exactly where the “Add More” button is.

Question: Help!  What should I do when I get an issue I can’t resolve in chat?

Question: What are the best ways to keep cheerful when chatting?

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

Question: How can I elegantly wrap up a chat when I need to leave my desk?

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?