--- title: Speak by Olark (7) description: Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. (7) --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/visitor-insights-banner.png?width=840&height=460&name=visitor-insights-banner.png)](https://blog.olark.com/visitor-insights-powerups-for-live-chat-sales) ## [New Visitor Insights PowerUps — doing your live chat sales homework since 2018](https://blog.olark.com/visitor-insights-powerups-for-live-chat-sales) By [Kasey Bayne](https://blog.olark.com/author/kasey-bayne) If you work in sales, you already understand the importance of doing your homework. A quick LinkedIn search, or a little browsing on a company website, can tell you so much about what someone’s interested in and how they might benefit from your product. [Read More](https://blog.olark.com/visitor-insights-powerups-for-live-chat-sales) [![featured image](https://blog.olark.com/hs-fs/hubfs/cheerful.jpg?width=840&height=460&name=cheerful.jpg)](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) ## [What Would Barbara Do: 6 ways to stay cheerful while live chatting](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question**: What are the best ways to keep cheerful when chatting? [Read More](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) [![featured image](https://blog.olark.com/hs-fs/hubfs/Olark%20team%20retreat.jpg?width=840&height=460&name=Olark%20team%20retreat.jpg)](https://blog.olark.com/creating-remote-watercooler-moments) ## [Creating remote watercooler moments](https://blog.olark.com/creating-remote-watercooler-moments) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) Are remote teams doomed to failure? Is it possible to build a positive team culture when everyone is distributed? [Read More](https://blog.olark.com/creating-remote-watercooler-moments) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbdconcurrent.jpg?width=840&height=460&name=wwbdconcurrent.jpg)](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) ## [What Would Barbara Do: 7 things you could be doing now to support more users at once](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question: **Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work? [Read More](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) [![featured image](https://blog.olark.com/hs-fs/hubfs/Sweet%20Support.jpg?width=840&height=460&name=Sweet%20Support.jpg)](https://blog.olark.com/announcing-sweet-support) ## [Nominate your service team for a Sweet Support prize!](https://blog.olark.com/announcing-sweet-support) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) Celebrating with candy is an Olark tradition. We call it Sweet Support. As part of our monthly newsletter, the support team chooses an Olarker (or two or three) who has gone above and beyond for our customers. They get a box of treats to enjoy as a fun way to show our appreciation. Anyone at Olark can receive a Sweet Support package in the mail. [Read More](https://blog.olark.com/announcing-sweet-support) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbdexit.jpg?width=840&height=460&name=wwbdexit.jpg)](https://blog.olark.com/exiting-a-finished-chat) ## [What Would Barbara Do: Exiting a chat that's probably done](https://blog.olark.com/exiting-a-finished-chat) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** How can I elegantly wrap up a chat when I need to leave my desk? [Read More](https://blog.olark.com/exiting-a-finished-chat) [![featured image](https://blog.olark.com/hs-fs/hubfs/photo-1460794418188-1bb7dba2720d-1.jpg?width=840&height=460&name=photo-1460794418188-1bb7dba2720d-1.jpg)](https://blog.olark.com/newlarkers-how-we-train-new-members-of-olarks-support-team-remotely) ## [Newlarkers: How we train new members of Olark's support team remotely](https://blog.olark.com/newlarkers-how-we-train-new-members-of-olarks-support-team-remotely) By [Emily Russell](https://blog.olark.com/author/emily-russell) Last year, Olark became a remote-first company. We said goodbye to our headquarters in San Francisco and now our 40-person team works from across the US, South America and Europe. [We love the benefits of working remotely](https://blog.olark.com/benefits-of-remote-working) so much, we’re trying to help others [find a remote job](https://blog.olark.com/so-you-want-a-new-remote-job-) too! [Read More](https://blog.olark.com/newlarkers-how-we-train-new-members-of-olarks-support-team-remotely) [![featured image](https://blog.olark.com/hs-fs/hubfs/transcript.jpg?width=840&height=460&name=transcript.jpg)](https://blog.olark.com/send-a-transcript) ## [What Would Barbara Do: Send a transcript!](https://blog.olark.com/send-a-transcript) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help? [Read More](https://blog.olark.com/send-a-transcript) [![featured image](https://blog.olark.com/hs-fs/hubfs/tim-gouw-68319.jpg?width=840&height=460&name=tim-gouw-68319.jpg)](https://blog.olark.com/olark-case-study-cram-fighter) ## [Behind the Olark: Cram Fighter](https://blog.olark.com/olark-case-study-cram-fighter) By [Ted Carmichael](https://blog.olark.com/author/ted-carmichael) **What does a support-heavy business do when its customer base booms and its customer service capacity is stretched to the limit?** [Read More](https://blog.olark.com/olark-case-study-cram-fighter) [![featured image](https://blog.olark.com/hs-fs/hubfs/rolling-road.jpg?width=840&height=460&name=rolling-road.jpg)](https://blog.olark.com/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work) ## [What I've learned from talking about my bipolar disorder at work](https://blog.olark.com/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) *The following article originally appeared in* [Harvard Business Review](https://hbr.org/2018/01/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work)*. * Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded to my sofa, but I decided to go, as a way of easing myself back into my normal routine. 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