--- title: Speak by Olark | Barbara Maniar description: Barbara is part of the support team at Olark and she loves to chat. When she's not talking with all y'all she's chasing around her 2 kids, having mild success at craft projects and trying to schedule in a nap. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) ## Barbara Maniar ![Barbara Maniar](https://blog.olark.com/hubfs/Contributors_Headshots/barb_headshot.png) Barbara is part of the support team at Olark and she loves to chat. When she's not talking with all y'all she's chasing around her 2 kids, having mild success at craft projects and trying to schedule in a nap. ### Recent Posts [![featured image](https://blog.olark.com/hs-fs/hubfs/escalate-1.jpg?width=840&height=460&name=escalate-1.jpg)](https://blog.olark.com/best-practices-in-escalating-an-issue) ## [What Would Barbara Do: Best practices in escalating an issue](https://blog.olark.com/best-practices-in-escalating-an-issue) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question:** Help!  What should I do when I get an issue I can’t resolve in chat? [Read More](https://blog.olark.com/best-practices-in-escalating-an-issue) [![featured image](https://blog.olark.com/hs-fs/hubfs/cheerful.jpg?width=840&height=460&name=cheerful.jpg)](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) ## [What Would Barbara Do: 6 ways to stay cheerful while live chatting](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question**: What are the best ways to keep cheerful when chatting? [Read More](https://blog.olark.com/6-ways-to-stay-cheerful-while-chatting) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbdconcurrent.jpg?width=840&height=460&name=wwbdconcurrent.jpg)](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) ## [What Would Barbara Do: 7 things you could be doing now to support more users at once](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question: **Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work? [Read More](https://blog.olark.com/7-things-you-could-be-doing-now-to-support-more-users-at-once) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbdexit.jpg?width=840&height=460&name=wwbdexit.jpg)](https://blog.olark.com/exiting-a-finished-chat) ## [What Would Barbara Do: Exiting a chat that's probably done](https://blog.olark.com/exiting-a-finished-chat) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** How can I elegantly wrap up a chat when I need to leave my desk? [Read More](https://blog.olark.com/exiting-a-finished-chat) [![featured image](https://blog.olark.com/hs-fs/hubfs/transcript.jpg?width=840&height=460&name=transcript.jpg)](https://blog.olark.com/send-a-transcript) ## [What Would Barbara Do: Send a transcript!](https://blog.olark.com/send-a-transcript) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help? [Read More](https://blog.olark.com/send-a-transcript) [![featured image](https://blog.olark.com/hs-fs/hubfs/trolls.jpg?width=840&height=460&name=trolls.jpg)](https://blog.olark.com/what-would-barbara-do-how-do-i-handle-trolls) ## [What Would Barbara Do: How do I handle trolls?](https://blog.olark.com/what-would-barbara-do-how-do-i-handle-trolls) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question****:** A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!? [Read More](https://blog.olark.com/what-would-barbara-do-how-do-i-handle-trolls) [![featured image](https://blog.olark.com/hs-fs/hubfs/mmbd4.png?width=840&height=460&name=mmbd4.png)](https://blog.olark.com/best-way-to-reassure-a-visitor) ## [What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?](https://blog.olark.com/best-way-to-reassure-a-visitor) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) **Question**: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question? [Read More](https://blog.olark.com/best-way-to-reassure-a-visitor) [![featured image](https://blog.olark.com/hs-fs/hubfs/phrasing.jpg?width=840&height=460&name=phrasing.jpg)](https://blog.olark.com/does-phrasing-matter) ## [What Would Barbara Do: Does phrasing matter?](https://blog.olark.com/does-phrasing-matter) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) *I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?* [Read More](https://blog.olark.com/does-phrasing-matter) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbd3.png?width=840&height=460&name=wwbd3.png)](https://blog.olark.com/humans-make-mistakes-too) ## [What Would Barbara Do: Humans make mistakes too](https://blog.olark.com/humans-make-mistakes-too) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) ***This story is part of our Making Business Human series. For more on the series and our mission, [check out this post](https://blog.olark.com/making-business-human-join-the-conversation)!*** **Q:** I sometimes make typos or mistakes in chat - what’s the best way to recover? [Read More](https://blog.olark.com/humans-make-mistakes-too) [![featured image](https://blog.olark.com/hs-fs/hubfs/wwbd2_blog_b.jpg?width=840&height=460&name=wwbd2_blog_b.jpg)](https://blog.olark.com/how-can-i-be-friendly-and-on-topic) ## [What Would Barbara Do: How can I answer the question 'How are you?' in a friendly way without taking the chat off topic?](https://blog.olark.com/how-can-i-be-friendly-and-on-topic) By [Barbara Maniar](https://blog.olark.com/author/barbara-maniar) ***This story is part of our Making Business Human series. For more on the series and our mission, [check out this post](https://blog.olark.com/making-business-human-join-the-conversation)!*** I like to answer the question "how are you?" with "I'm excellent, thanks! Any Olark questions I can answer?" 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