Olark Live Chat Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Barbara Maniar

Barbara is part of the support team at Olark and she loves to chat. When she's not talking with all y'all she's chasing around her 2 kids, having mild success at craft projects and trying to schedule in a nap.

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Chat Tips  |  Making Business Human

What Would Barbara Do: 7 things you could be doing now to support more users at once

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

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Chat Tips  |  Making Business Human

What Would Barbara Do: Exiting a chat that's probably done

Question: How can I elegantly wrap up a chat when I need to leave my desk?

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Chat Tips  |  Making Business Human

What Would Barbara Do: Send a transcript!

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

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Chat Tips  |  Making Business Human

What Would Barbara Do: How do I handle trolls?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

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Chat Tips  |  Making Business Human

What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?

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Chat Tips  |  Making Business Human

What Would Barbara Do: Does phrasing matter?

I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?

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