Question: Help!  What should I do when I get an issue I can’t resolve in chat?

Question: What are the best ways to keep cheerful when chatting?

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

Question: How can I elegantly wrap up a chat when I need to leave my desk?

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?

I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Q: I sometimes make typos or mistakes in chat - what’s the best way to recover?

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

I like to answer the question "how are you?" with "I'm excellent, thanks! Any Olark questions I can answer?"