Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Barbara Maniar

Barbara Maniar
Barbara is part of the support team at Olark and she loves to chat. When she's not talking with all y'all she's chasing around her 2 kids, having mild success at craft projects and trying to schedule in a nap.
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Recent Posts

Making Business Human, Chat Tips

What Would Barbara Do: Best practices in escalating an issue

Question: Help!  What should I do when I get an issue I can’t resolve in chat?

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Making Business Human, Chat Tips

What Would Barbara Do: 6 ways to stay cheerful while live chatting

Question: What are the best ways to keep cheerful when chatting?

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Making Business Human, Chat Tips

What Would Barbara Do: 7 things you could be doing now to support more users at once

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

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Making Business Human, Chat Tips

What Would Barbara Do: Exiting a chat that's probably done

Question: How can I elegantly wrap up a chat when I need to leave my desk?

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Making Business Human, Chat Tips

What Would Barbara Do: Send a transcript!

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

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Making Business Human, Chat Tips

What Would Barbara Do: How do I handle trolls?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

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Making Business Human, Chat Tips

What Would Barbara Do: What is the best way to reassure a vistor that you haven't forgotten about them?

Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?

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Making Business Human, Chat Tips

What Would Barbara Do: Does phrasing matter?

I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?

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Making Business Human, Chat Tips

What Would Barbara Do: Humans make mistakes too

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Q: I sometimes make typos or mistakes in chat - what’s the best way to recover?

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Making Business Human, Chat Tips

What Would Barbara Do: How can I answer the question 'How are you?' in a friendly way without taking the chat off topic?

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

I like to answer the question "how are you?" with "I'm excellent, thanks! Any Olark questions I can answer?"

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