Olark Live Chat Blog
We're coming to an end of a busy, busy year here at Olark Live Chat, but before we close the books on 2016, we have one more integration partner to add to our redesigned Integrations Portal. Today we're announcing that we've teamed up with Front to launch a native integration that makes it easy to access all of your customer conversations and messages in one place.
More choices. More power to you. We've talked before about why it's important to connect Olark Live Chat and a CRM or help desk solution. It makes the qualitative data contained in transcripts actionable and more valuable, improving retention and increasing the likelihood of future sales. As an independent live chat platform, our value is multiplied by the number of platforms we enable our users to connect with. By offering you more platform options to connect with, we increase the power you have to provide a high quality customer experience.
You might remember that a few months ago Olark launched Hummingbird - a completely redesigned live chat experience on mobile devices. Over 50% of Olark users now have Hummingbird enabled on their mobile sites to increase sales and conversions, and support their customers' needs. You can see it in action on our site, or on sites such as TheBlackTux.com (pictured here) So it's with great excitement that today we announce that Hummingbird is once again taking flight!
One of our goals here at Olark is to help all of your systems work together to provide the best possible customer experience. With that, we’re excited to announce the revamped Olark Live Chat and Groove help desk integration.