Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Rhoda Meek

Rhoda Meek
Rhoda Meek is Director of Customer Service, aka Customer Service Warrior, at Olark. Rhoda lives in Tiree, Scotland, and when she's not helping customers, you can find her fishing and growing vegetables in her backyard.

Recent Posts

Making Business Human, Remote Work

Managing a successful customer service team: When it all goes wrong

This is the fourth post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder, her second on Prioritizing like a farmer, and third on Getting Help.

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Olark Essentials

From GDP-argh to GDP-aah: Olark is ready for GDPR

Does the very mention of the “GDPR” — General Data Privacy Regulation — make you want to run screaming for the hills? We hear you!

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Making Business Human, Remote Work

Myth-busting: If I am working from home, I am slacking

The myths

When I tell people I work from home, I usually get one of a few skeptical reactions:

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Making Business Human, Remote Work

Managing a successful customer service team: Help is your friend

This is the third post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder, and her second on Prioritizing like a farmer.

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Making Business Human, Remote Work

Managing a successful customer service team: How to prioritize like a farmer

This is the second post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder.

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Customer Support, Making Business Human

How we define Customer Service: The sweet spot between sales and support

In summer 2017, the Olark team decided to focus our brand and product development on a new use case: live chat for sales.

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Making Business Human, Remote Work

Managing a successful customer service team: Tips from a farmer, part one

In addition to my role as Olark’s Director of Customer Service, I am a farmer — well, more of a smallholder, and a fledgling one at that. When I’m not in meetings or talking to customers, I can usually be found in a padded boiler suit, up to my ears in muck and surrounded by animals and vegetables.

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Making Business Human

What I've learned from talking about my bipolar disorder at work

The following article originally appeared in Harvard Business Review

Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded to my sofa, but I decided to go, as a way of easing myself back into my normal routine.

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Customer Support, Making Business Human

What are the benefits of live chat compared to other forms of messaging?

When Olark was founded, way back in 2009, most businesses offered one of two basic online communication options: email and web forms. There have been a lot of changes since then! Today, businesses communicate with customers not just via live chat, but also via online messaging, social media, and more.

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Making Business Human

9 Low effort ways to kickstart your new working year

Getting back to work in the New Year can be a challenge for even the most diligent of over-achievers.

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