--- title: Speak by Olark | Rhoda Meek description: Rhoda Meek is Director of Customer Service, aka Customer Service Warrior, at Olark. Rhoda lives in Tiree, Scotland, and when she's not helping customers, you can find her fishing and growing vegetables in her backyard. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) ## Rhoda Meek ![Rhoda Meek](https://blog.olark.com/hubfs/rhoda-m.png) Rhoda Meek is Director of Customer Service, aka Customer Service Warrior, at Olark. Rhoda lives in Tiree, Scotland, and when she's not helping customers, you can find her fishing and growing vegetables in her backyard. ### Recent Posts [![featured image](https://blog.olark.com/hs-fs/hubfs/20180406_191907(0).jpg?width=840&height=460&name=20180406_191907(0).jpg)](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-four) ## [Managing a successful customer service team: When it all goes wrong](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-four) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) *This is the fourth post in Rhoda’s Tips from a Farmer series. [Read her first post on working smarter, not harder](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one), her second on [Prioritizing like a farmer](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two), and third on [Getting Help](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-three).* [Read More](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-four) [![featured image](https://blog.olark.com/hs-fs/hubfs/markus-spiske-666905-unsplash-1.jpg?width=840&height=460&name=markus-spiske-666905-unsplash-1.jpg)](https://blog.olark.com/from-gdp-argh-to-gdp-ahh-olark-is-ready-for-gdpr) ## [From GDP-argh to GDP-aah: Olark is ready for GDPR](https://blog.olark.com/from-gdp-argh-to-gdp-ahh-olark-is-ready-for-gdpr) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) Does the very mention of the “GDPR” — General Data Privacy Regulation — make you want to run screaming for the hills? We hear you! [Read More](https://blog.olark.com/from-gdp-argh-to-gdp-ahh-olark-is-ready-for-gdpr) [![featured image](https://blog.olark.com/hs-fs/hubfs/do-all-the-things1.jpg?width=840&height=460&name=do-all-the-things1.jpg)](https://blog.olark.com/myth-busting-if-i-am-working-from-home-i-am-slacking) ## [Myth-busting: If I am working from home, I am slacking](https://blog.olark.com/myth-busting-if-i-am-working-from-home-i-am-slacking) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) ## The myths When I tell people I work from home, I usually get one of a few skeptical reactions: [Read More](https://blog.olark.com/myth-busting-if-i-am-working-from-home-i-am-slacking) [![featured image](https://blog.olark.com/hs-fs/hubfs/20171103_140652.jpg?width=840&height=460&name=20171103_140652.jpg)](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-three) ## [Managing a successful customer service team: Help is your friend](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-three) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) *This is the third post in Rhoda’s Tips from a Farmer series. [Read her first post on working smarter, not harder](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one), and her second on [Prioritizing like a farmer](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two).* [Read More](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-three) [![featured image](https://blog.olark.com/hs-fs/hubfs/20170505_095723.jpg?width=840&height=460&name=20170505_095723.jpg)](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two) ## [Managing a successful customer service team: How to prioritize like a farmer](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) *This is the second post in Rhoda’s Tips from a Farmer series.* [*Read her first post on working smarter, not harder*](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one)*.* [Read More](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two) [![featured image](https://blog.olark.com/hs-fs/hubfs/mike-wilson-96168-unsplash.jpg?width=840&height=460&name=mike-wilson-96168-unsplash.jpg)](https://blog.olark.com/define-customer-service) ## [How we define Customer Service: The sweet spot between sales and support](https://blog.olark.com/define-customer-service) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) In summer 2017, the Olark team decided to focus our brand and product development on a new use case: live chat for sales. [Read More](https://blog.olark.com/define-customer-service) [![featured image](https://blog.olark.com/hs-fs/hubfs/22338740_10154766445275800_5952914136877527593_o.jpg?width=840&height=460&name=22338740_10154766445275800_5952914136877527593_o.jpg)](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one) ## [Managing a successful customer service team: Tips from a farmer, part one](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) In addition to my role as Olark’s Director of Customer Service, I am a farmer — well, more of a smallholder, and a fledgling one at that. When I’m not in meetings or talking to customers, I can usually be found in a padded boiler suit, up to my ears in muck and surrounded by animals and vegetables. [Read More](https://blog.olark.com/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one) [![featured image](https://blog.olark.com/hs-fs/hubfs/rolling-road.jpg?width=840&height=460&name=rolling-road.jpg)](https://blog.olark.com/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work) ## [What I've learned from talking about my bipolar disorder at work](https://blog.olark.com/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) *The following article originally appeared in* [Harvard Business Review](https://hbr.org/2018/01/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work)*. * Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded to my sofa, but I decided to go, as a way of easing myself back into my normal routine. [Read More](https://blog.olark.com/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work) [![featured image](https://blog.olark.com/hs-fs/hubfs/adam-solomon-472458.jpg?width=840&height=460&name=adam-solomon-472458.jpg)](https://blog.olark.com/top-benefits-of-live-chat) ## [Top benefits of live chat vs. other online communication](https://blog.olark.com/top-benefits-of-live-chat) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) When Olark was founded, way back in 2009, most businesses offered one of two basic online communication options: email and web forms. There have been a lot of changes since then! Today, businesses communicate with customers not just via live chat, but also via online messaging, social media, and more. [Read More](https://blog.olark.com/top-benefits-of-live-chat) [![featured image](https://media.tenor.com/images/6d4afc905c50df00644eaed303ce654c/tenor.gif)](https://blog.olark.com/kickstart-new-year) ## [9 Low effort ways to kickstart your new working year](https://blog.olark.com/kickstart-new-year) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) Getting back to work in the New Year can be a challenge for even the most diligent of over-achievers. 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