Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Olark Essentials, eCommerce and Retail, Chat Tips

Holiday shopping, PowerUps, and you

It's officially November — which means it's time to get ready for holiday shopping season!

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Olark Essentials

We're tidying up your Olark dashboard navigation

Over the coming weeks, we'll be improving your Olark navigation menus. Product Designer Taylor LeCroy talks about the decisions behind the new look: 

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Olark Essentials, Making Business Human, Remote Work, Mental Health

2018 Year in Review

Can you believe 2017 is almost over?

Let's try that again.

Can you believe 2018 is almost over?

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Olark Essentials

New: Visitor Information Panel & Custom Profile Fields

At Olark, we believe human connections are essential to business growth. But to really connect with someone, you need to understand their context. What problem are they trying to solve with your product? How did they hear about your company? Are they considering switching away from one of your competitors, and if so, why?

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Olark Essentials, Making Business Human, Remote Work

Olark Company Retreat 2018. Where are the Olarkers?

You’ve probably heard that Olark is a 100% remote company, and that we have some cool ways to connect virtually. Once a year, we get the whole crew (and families) together for an annual retreat. Retreat 2018 starts tomorrow, Saturday August 25.

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Sales and Conversions, Olark Essentials, Chat Tips

New: Save customer insights — and put ‘em to work! — with Notes

Every time you interact with a lead or customer on chat, you learn something new about their goals, preferences, and priorities. From the seemingly minor (e.g., shipping preferences) to the sales and marketing “jackpot” (e.g., a detailed summary of a customer’s motivations for using your product), quick access to customer information can be a game-changer for growing your business…

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Olark Essentials

From GDP-argh to GDP-aah: Olark is ready for GDPR

Does the very mention of the “GDPR” — General Data Privacy Regulation — make you want to run screaming for the hills? We hear you!

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Olark Essentials, Making Business Human, Chat Tips

Our top 7 live chat tips for small businesses

Running a small business is just like running any other business, right?

Er, well, not always. We get it — Olark is a small, bootstrapped company, so we know that while working with a small team can be incredibly rewarding, it’s also quite challenging at times.

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Sales and Conversions, Customer Support, Olark Essentials, Chat Tips

New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.

One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).  

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Olark Essentials, Chat Tips

[Video] Live chat for Slack — Meet the Olark Slack App

Want to chat with your customers directly from Slack? The Olark Live Chat Slack App makes that possible! You can also share conversations with teammates in Slack, ask for help when things get busy, and celebrate together when one of your team members gets a 5-star customer rating. 

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