Inbound Marketing Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Blog Feature

Olark Essentials

Visual canned response examples to make your chats more human

Chat Shortcuts that are visual - because, let's be honest: everyone loves gifs We previously gave you some live chat canned responses examples. These Shortcuts from Olark users provide a nice framework for transactional chat shortcuts. They help your live chat agents respond faster, which keeps average response time down and customer happiness up.

Read More

Blog Feature

Olark Essentials

Chat targeting tips and tricks: How to hit the bullseye with automated live chat rules

Do an unusual number of visitors bounce from your pricing or registration page? Have you noticed that people have a lot of questions about a particular section of your help center? Is there a page on your site that’s getting too busy with multiple calls to action—watch a video, sign up for a newsletter, and chat? Did you know...you could address all of those issues with automated chat rules?

Read More
Example ALT Tag for Image

Subscribe to the Olark Live Chat Blog

Now you can have our latest and greatest articles and ebooks on Customer Experience shipped right to your inbox, free of charge!

Blog Feature

Olark Essentials  |  Sales and Conversions

How to integrate Salesforce and Olark Live Chat

For most small businesses, getting data isn't the problem. Pageviews, sessions, opens, likes, shares, conversions, chat volume - data, and the tools to gather it, are all around us. The challenge is making data and analytics actionable.

Read More

Blog Feature

Olark Essentials

Introducing the JIRA-Olark Live Chat Integration: A triumph of efficiency in customer service!

We’re thrilled to announce that it’s now possible to create detailed JIRA tickets straight from the Olark chat console! Just enable the integration and use the !jira command to send customer bug reports and feature requests straight to the waiting arms of your engineering team.

Read More

Blog Feature

Olark Essentials

Refer, Earn, Repeat: How the Olark Live Chat Affiliate program works

Hello, Olark blogfans! We’ve got a great post about our Olark affiliates program for you today. Let’s kick it off with a few easy questions:

Read More

Blog Feature

Olark Essentials

It’s a phone! It’s a chat! It’s a mobile live chat! How to use Olark to chat on mobile

Last week, while in line at the grocery store, I checked my email on my iPhone and up popped a clearance sale announcement from my favorite running company. I’m a size medium, so I had no time to lose—millions of averaged-waisted shoppers were vying for my shorts! I made my thumbs do the cha-cha and had three pairs charged to my PayPal account in seconds flat.

Read More