Inbound Marketing Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Blog Feature

Olark Essentials

How to reach Olark during our annual company retreat

Starting today (Friday, August 11, 2017) the Olark Customer Support team is headed to Traverse City, MI for Olark's annual company retreat.

Read More

Blog Feature

Olark Essentials

Why All Hands Support is beneficial for public relations (Updated)

All Hands Support is our way of getting everyone on the team to contribute to customer support. It means that every week, every team member, even me, the PR guy, logs on for a three hour customer support shift.  Sometimes it's easy - a few questions about pricing or automated chat rules. Sometimes it means handling customer complaints effectively - using what I know about customer relations to ensure that a frustrated customer gets the help they need.  I realize that might seem a little crazy - for Olark and for me - to hand over the ‘keys to the car’ for three hours, but in reality it’s invaluable, for both of us.

Read More
Example ALT Tag for Image

Subscribe to the Olark Live Chat Blog

Now you can have our latest and greatest articles and ebooks on Customer Experience shipped right to your inbox, free of charge!

Blog Feature

Olark Essentials

Introducing the Olark and HubSpot integration

At Olark, we're committed to making business human. Whether your sales team uses Olark Live Chat to increase leads, or provide exceptional Customer Support, creating personable, human connections starts with understanding your customers' needs. That's why we're very excited to announce that the Olark and HubSpot CRM integration is now availble in HubSpot Connect.

Read More

Blog Feature

Olark Essentials

Why use live chat to open a support ticket?

Introducing the Olark add-on for JIRA Service Desk  The beauty of live chat is that it's immediate. A business can answer its customers' questions at the right moment in the sales funnel.

Read More

Blog Feature

Olark Essentials

Why you should consider regulatory and brand compliance in live chat

Introducing the Olark and PeformLine integration There are plenty of reasons why you want to review your transcripts. We've written before about how reviewing customer conversations can give you an advantage to overcoming objections in your sales funnel. It's also valuable in understanding where your chats are originating, so you can understand what pages may need optimizing.

Read More

Blog Feature

Olark Essentials

Olark Live Chat named a 2017 Gold Stevie Award winner

Thank you, customers, for helping Olark win gold in the "Customer Service Department of the Year" category If you're not familiar with The Stevie Awards for Sales & Customer Service, they honor customer service, contact center, business development and sales professionals. More than 2,300 organizations of all sizes and in virtually every industry were evaluated in this year’s competition. More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.

Read More