Olark Live Chat Blog
Happy New Year! In the past, we've talked about why it's important to connect live chat with a CRM: it helps keep sales leads and customer records in order; and will make future customer conversations more personalized, increasing the likelihood of closing a sale or keeping a customer. In short, a live chat CRM integration will help you achieve your business goals. If one of your resolutions this is to integrate with a CRM then it's best to start at the beginning, with a quick overview of the history of CRM software. In our increasingly over connected world, there are more opportunities for business people to develop relationships with prospects, customers and their influencers than ever before. Therein, however, lies a daunting challenge: how do businesses cut through the noise to effectively develop relationships with customers, prospects and their influencers that help them grow? How do you cut through the crowd to connect with the right customer? Advancements in Customer Relationship Management (CRM) software are helping us find answers to this question.
Can you believe that it's almost 2017? At Olark we end each year with a reduced support schedule to give our entire team an opportunity to reflect and spend time with their families. Starting Monday, December 26 our team will be taking time away from the computer to join family and friends for the holiday season. Our regular support schedule will resume on Tuesday, January 3.
We're coming to an end of a busy, busy year here at Olark Live Chat, but before we close the books on 2016, we have one more integration partner to add to our redesigned Integrations Portal. Today we're announcing that we've teamed up with Front to launch a native integration that makes it easy to access all of your customer conversations and messages in one place.
More choices. More power to you. We've talked before about why it's important to connect Olark Live Chat and a CRM or help desk solution. It makes the qualitative data contained in transcripts actionable and more valuable, improving retention and increasing the likelihood of future sales. As an independent live chat platform, our value is multiplied by the number of platforms we enable our users to connect with. By offering you more platform options to connect with, we increase the power you have to provide a high quality customer experience.
You might remember that a few months ago Olark launched Hummingbird - a completely redesigned live chat experience on mobile devices. Over 50% of Olark users now have Hummingbird enabled on their mobile sites to increase sales and conversions, and support their customers' needs. You can see it in action on our site, or on sites such as TheBlackTux.com (pictured here) So it's with great excitement that today we announce that Hummingbird is once again taking flight!
One of our goals here at Olark is to help all of your systems work together to provide the best possible customer experience. With that, we’re excited to announce the revamped Olark Live Chat and Groove help desk integration.