Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

eCommerce and Retail

8 Unexpected Ways to Combine Live Chat with Ecommerce

In this post, Robert Brandl, owner of WebsiteToolTester, shares some creative ideas for using live chat to improve your online store and increase your sales.

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eCommerce and Retail, Sales and Conversions, Olark Customers

Case Study: Using automated messages to boost ecommerce conversion rates

Sergio Aicardi is the proud owner of The Miami SEO Company and Mobility Scooters Direct. He has been an active blogger for several well-known marketing publications and was short listed in the US Search Awards 2 years in a row for Best PPC Campaign & Best SEO Campaign. In today’s post, he talks about how he’s used Olark Live Chat to improve conversion rates on the Mobility Scooters Direct website.  

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eCommerce and Retail, Sales and Conversions

How to Combine Effective Writing, Great Design, and Live Chat for the Perfect Content Marketing Strategy

An essential part of of any digital strategy, content marketing is the elusive unicorn for most small businesses. Today Pete Rawlings, of This is Neat shares his opinions on how effective writing, great design, and live chat all combine to create the perfect content marketing experience.

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eCommerce and Retail, Sales and Conversions

A guide to choosing the perfect WordPress theme

Today's guest post comes from ThemeXpert founder and CEO Parvez Akther. ThemeXpert is a bootstrapped startup that has grown to provide WordPress and Joomla templates and extensions for more than 55,000 clients around the world.

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eCommerce and Retail

6 Popup Strategies That Will Help You Boost Ecommerce Conversions

Today's guest post comes from Greg d’Aboville of WisePops, a super easy pop-up builder platform

It's hard to question the impact of good customer communication on conversions.

Converting website visitors is a subtle art. Some folks just need a few questions answered before they're ready to buy — which is where live chat software really shines. But others will need an extra push to decide that now is the right time to make a purchase. 

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eCommerce and Retail, Olark Customers

8 Awesome Examples of Olark Live Chat on Squarespace

A few years ago, while chauffeuring me to the airport the Sunday after Thanksgiving, my mom casually suggested that I start a food blog. “You’d be such a hit!” she gushed. “We all loved your Piecaken!”

At my age, I like to think I’m immune to parental flattery, but I never did outgrow the longing for internet fame. So, I started exploring blog platforms. I didn’t need much—a rich text editor, simple photo formatting, and basic analytics so I could chart my rise to stardom.

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eCommerce and Retail

How three Ecommerce businesses use live chat to boost sales

Need some creative ways to use live chat for ecommerce?

Here at Olark, we’re continually awed by the diversity and creativity of our ecommerce customers. Who knew there were so many amazing folks out there, selling everything from custom meal plans to electronics insurance online?

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eCommerce and Retail

eCommerce Performance Optimization: Is Your Store Ready For Black Friday And Cyber Monday?

Today, we’re excited to bring you a guest post from our partners at Nexcess, one of the largest web hosting providers for eCommerce stores. Nexcess talked us through a full suite of options, from simple to complex, for improving your eCommerce store’s speed and responsiveness in preparation for the holiday season. 

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Olark Customers, eCommerce and Retail

Behind the Olark: Upper 90 Soccer

Olark customers often wonder—will adding another live chat agent to my team increase my sales? In a previous article, we talked to OnePageCRM about how they used data to justify hiring another agent. In this article, we talk to Ben Jata, Director of Operations at Upper 90 Soccer about the benefits he gained by adding just one new live chat agent.

How one Olark customer increased sales by adding more live chat agents

The old adage is, "Do what you love." Ben Jata loves soccer.

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eCommerce and Retail

3 types of personalized eCommerce emails you should be sending your customers

Today's guest post is from Daniel Kohn, CEO and co-founder of SmartMail, a company that helps eCommerce stores and online retailers increase sales, average order value, and lifetime customer value through email. Today Daniel shares 3 ideas for personalizing emails, derived from SmartMail’s 4 highest converting email templates to help jump start your eCommerce email marketing program.

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