"Everybody’s trying to make a lasting impression. A prospect’s first impression might be your website." - Samantha Hudeck, Manager of Administrative Services, FeneTech
Today's B2B buyers are browsing websites before picking up the phone, and
a staggering 64% of US consumers feel that companies have lost touch with the human element of customer experience.
Kaitlin Lee
![Kaitlin Lee](https://blog.olark.com/hubfs/kaitlin%20pic.jpg)
Kaitlin is Olark's customer success evangelist. While out of the office, she enjoys cooking, gardening, and spending time with her three cats.