---
title: Speak by Olark | Kaitlin Lee
description: Kaitlin is Olark's customer success evangelist. While out of the office, she enjoys cooking, gardening, and spending time with her three cats.
---

- [Interested in live chat? Check out Olark.](https://www.olark.com/)

[![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com)

## Kaitlin Lee

![Kaitlin Lee](https://blog.olark.com/hubfs/kaitlin%20pic.jpg)

Kaitlin is Olark's customer success evangelist. While out of the office, she enjoys cooking, gardening, and spending time with her three cats.

### Recent Posts

[![featured image](https://blog.olark.com/hs-fs/hubfs/milling-drill-cutting-tools.jpg?width=840&height=460&name=milling-drill-cutting-tools.jpg)](https://blog.olark.com/industrial-service-businesses-live-chat)

## [How 6 Industrial Service Businesses Grow with Live Chat](https://blog.olark.com/industrial-service-businesses-live-chat)

 By [Kaitlin Lee](https://blog.olark.com/author/kaitlin-lee)

 "Everybody’s trying to make a lasting impression. A prospect’s first impression might be your website." - Samantha Hudeck, Manager of Administrative Services, FeneTech

Today's B2B buyers are browsing websites before picking up the phone, and [a staggering 64% of US consumers feel that companies have lost touch with the human element](https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf) of customer experience.    

[Read More](https://blog.olark.com/industrial-service-businesses-live-chat)

[All posts](https://blog.olark.com/all)

[![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/)

- [Facebook](https://www.facebook.com/olarklivechat/)
- [Twitter](https://twitter.com/olark)
- [Instagram](https://www.instagram.com/olarklivechat/)
- [LinkedIn](https://www.linkedin.com/company/469764/)

## Product

- [Pricing](https://olark.com/pricing)
- [Chatbots](https://olark.com/chatbot-copilot)
- [Features](https://olark.com/features)
- [Integrations](https://olark.com/integrations)
- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

## Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)

## About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

## Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

[![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/)

- [Facebook](https://www.facebook.com/olarklivechat/)
- [Twitter](https://twitter.com/olark)
- [Instagram](https://www.instagram.com/olarklivechat/)
- [LinkedIn](https://www.linkedin.com/company/469764/)

 Product

- [Pricing](https://olark.com/pricing)
- [Chatbots](https://olark.com/chatbot-copilot)
- [Features](https://olark.com/features)
- [Integrations](https://olark.com/integrations)
- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

 Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)
- [Hire an Expert](https://olark.com/partners-directory)

 About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

 Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

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