A lot of organizations tell us that their Salesforce CRM is their source of truth. “If it’s not in Salesforce, it didn’t happen.” Unfortunately, some organizations don’t have a Salesforce integration with their live chat platform, so not all of the truth actually gets back into their system.
Rhi Davis
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Rhi is our Senior Product Support Analyst and knows a couple things about Salesforce. When she's not documenting field mapping, she's liaising between our Engineering, Product, and Support teams.