Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Making Business Human

All Hands Support

All-hands support is an Olark institution. We’ve been sharing responsibility for chat and email support across everyone on our team — everyone, including developers, designers, marketers, and our CEO — since our company was founded in 2009. It hasn’t always been easy, but it’s always been worth it. How have we made it work?

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Olark Essentials

We're tidying up your Olark dashboard navigation

Over the coming weeks, we'll be improving your Olark navigation menus. Product Designer Taylor LeCroy talks about the decisions behind the new look: 

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Olark Essentials, Making Business Human, Remote Work, Mental Health

2018 Year in Review

Can you believe 2017 is almost over?

Let's try that again.

Can you believe 2018 is almost over?

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Remote Work

Ultimate Guide to Remote Office Parties

It's that time of year again — when colleagues 'round the world gather in restaurant lounges, hotel bars, and tinseled-up conference rooms for that most eagerly-anticipated of events...the company holiday party!

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eCommerce and Retail

8 Unexpected Ways to Combine Live Chat and eCommerce

In this post, Robert Brandl, owner of WebsiteToolTester, shares some creative ideas for using live chat to improve your online store and increase your sales.

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Making Business Human, Remote Work

How Olark Defined Our Company Values

As we scaled our startup, we knew we needed more than just a mission statement to focus our team, improve our hiring practices, and keep communications issues in the workplace at a minimum. In 2012 Olarkers began formulating a list of values to do just that.

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Olark Customers, Chat Tips

How an ISO Certified Company Uses Live Chat

Question: What do industries like auto, supply, and manufacturing have in common?
Answer: They’ve been around a heck of a lot longer than live chat.

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Sales and Conversions

4 Tips for Selling to Multilingual Customers

While English once dominated the internet, it's now the preferred language of barely a quarter of the online population at just just 25.2 percent. As of April 2019, 19.3 percent spoke Chinese, 7.9 percent spoke Spanish, and 5.2 percent preferred Arabic.

If you're selling online and catering only to English speakers, you might be missing out on a lot of potential sales. Fortunately, with a little technology and a few general communication skills, you can expand into a multilingual market without breaking the bank.

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Sales and Conversions

Should you use machine translation to talk to your customers ?

A few years ago, a colleague turned me on to a pretty fun procrastination game — type a few English sentences into Google Translate, translate them into another language, translate the result back to English...and repeat. It only took a few cycles to end up with a hysterically garbled mess.

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Olark Essentials

New: Visitor Information Panel & Custom Profile Fields

At Olark, we believe human connections are essential to business growth. But to really connect with someone, you need to understand their context. What problem are they trying to solve with your product? How did they hear about your company? Are they considering switching away from one of your competitors, and if so, why?

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