Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Sales and Conversions

New Visitor Insights PowerUps — doing your live chat sales homework since 2018

If you work in sales, you already understand the importance of doing your homework. A quick LinkedIn search, or a little browsing on a company website, can tell you so much about what someone’s interested in and how they might benefit from your product.

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Making Business Human, Chat Tips

What Would Barbara Do: 6 ways to stay cheerful while live chatting

Question: What are the best ways to keep cheerful when chatting?

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Making Business Human, Remote Work

Creating remote watercooler moments

Are remote teams doomed to failure? Is it possible to build a positive team culture when everyone is distributed?

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Making Business Human, Chat Tips

What Would Barbara Do: 7 things you could be doing now to support more users at once

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

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Making Business Human

Nominate your service team for a Sweet Support prize!

Celebrating with candy is an Olark tradition. We call it Sweet Support. As part of our monthly newsletter, the support team chooses an Olarker (or two or three) who has gone above and beyond for our customers. They get a box of treats to enjoy as a fun way to show our appreciation. Anyone at Olark can receive a Sweet Support package in the mail.

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Making Business Human, Chat Tips

What Would Barbara Do: Exiting a chat that's probably done

Question: How can I elegantly wrap up a chat when I need to leave my desk?

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Making Business Human, Remote Work

Newlarkers: How we train new members of Olark's support team remotely

Last year, Olark became a remote-first company. We said goodbye to our headquarters in San Francisco and now our 40-person team works from across the US, South America and Europe. We love the benefits of working remotely so much, we’re trying to help others find a remote job too!

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Making Business Human, Chat Tips

What Would Barbara Do: Send a transcript!

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

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Olark Customers

Behind the Olark: Cram Fighter

What does a support-heavy business do when its customer base booms and its customer service capacity is stretched to the limit?

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Making Business Human

What I've learned from talking about my bipolar disorder at work

The following article originally appeared in Harvard Business Review

Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded to my sofa, but I decided to go, as a way of easing myself back into my normal routine.

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