We're tidying up your Olark dashboard navigation

Over the coming weeks, we'll be improving your Olark navigation menus. Product Designer Taylor LeCroy talks about the decisions behind the new look: 

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Ultimate Guide to Remote Office Parties

It's that time of year again — when colleagues 'round the world gather in restaurant lounges, hotel bars, and tinseled-up conference rooms for that most eagerly-anticipated of events...the company holiday party!

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8 Unexpected Ways to Combine Live Chat and eCommerce

In this post, Robert Brandl, owner of WebsiteToolTester, shares some creative ideas for using live chat to improve your online store and increase your sales.

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How Olark Defined Our Company Values

As we scaled our startup, we knew we needed more than just a mission statement to focus our team, improve our hiring practices, and keep communications issues in the workplace at a minimum. In 2012 Olarkers began formulating a list of values to do just that.

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How an ISO Certified Company Uses Live Chat

Question: What do industries like auto, supply, and manufacturing have in common?
Answer: They’ve been around a heck of a lot longer than live chat.

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4 Tips for Selling to Multilingual Customers

While English once dominated the internet, it's now the preferred language of barely a quarter of the online population at just just 25.2 percent. As of April 2019, 19.3 percent spoke Chinese, 7.9 percent spoke Spanish, and 5.2 percent preferred Arabic.

If you're selling online and catering only to English speakers, you might be missing out on a lot of potential sales. Fortunately, with a little technology and a few general communication skills, you can expand into a multilingual market without breaking the bank.

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Should you use machine translation to talk to your customers ?

A few years ago, a colleague turned me on to a pretty fun procrastination game — type a few English sentences into Google Translate, translate them into another language, translate the result back to English...and repeat. It only took a few cycles to end up with a hysterically garbled mess.

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New: Visitor Information Panel & Custom Profile Fields

At Olark, we believe human connections are essential to business growth. But to really connect with someone, you need to understand their context. What problem are they trying to solve with your product? How did they hear about your company? Are they considering switching away from one of your competitors, and if so, why?

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How to make live chat part of your social selling strategy

What is social selling?

You probably already know that your target customers hang out on social sites — whether it's a Facebook group for runners (who might buy your shorts!), a LinkedIn community for small business owners (who might buy your software!), or even a Quora thread about sticky IT issues (solution: your professional IT services). You may even have closed a sale by joining a group and weighing in on a question or two. But did you know there's a name for that?

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Olark Company Retreat 2018. Where are the Olarkers?

You’ve probably heard that Olark is a 100% remote company, and that we have some cool ways to connect virtually. Once a year, we get the whole crew (and families) together for an annual retreat. Retreat 2018 starts tomorrow, Saturday August 25.

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