Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Blog Feature

Making Business Human

What I've learned from talking about my bipolar disorder at work

The following article originally appeared in Harvard Business Review.  Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded to my sofa, but I decided to go, as a way of easing myself back into my normal routine.

Read More
Example ALT Tag for Image

Subscribe to the Olark Live Chat Blog

Insight and tips on sales, service, and making business human...shipped right to your inbox!

Blog Feature

Chat Tips  |  Making Business Human

What Would Barbara Do: How do I handle trolls?

Question: A really obnoxious visitor won't stop chatting with me! How can I make them go away!?!?

Read More

Blog Feature

Making Business Human  |  Remote Work

So you want a new remote job…

I remember when I was first starting my search for a remote job. It was intimidating! Limited resources. Lack of support. Difficult to maneuver through jobs that were fully remote vs. those that allowed “some” work from home. I eventually found the perfect fit at Olark and it’s been amazing for my family, my life, and my sanity.

Read More

Blog Feature

Customer Support  |  Making Business Human  |  Remote Work

How does a fully remote team work through tricksy support situations?

The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain hard to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens!

Read More

Blog Feature

Customer Support  |  Making Business Human

What are the benefits of live chat compared to other forms of messaging?

When Olark was founded, way back in 2009, most businesses offered one of two basic online communication options: email and web forms. There have been a lot of changes since then! Today, businesses communicate with customers not just via live chat, but also via online messaging, social media, and more.

Read More