Scheduling Times with Customers and Prospects -  Made Easy with Olark

Setting up times with busy customers and prospects can be a headache.

“Monday at 5 or Friday at noon?”
“No, how about next week, 3pm on Wednesday?”

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Olark Live Chat to Zoom Video Call, Stat!

You’re chatting with a potential customer and they’re a little confused about your policy.

“What do you mean?” they keep asking. Zoom (or Google Meet, or other platforms) could help you clear things up fast, but you don’t want to irritate them while you fiddle with links.

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8 Businesses Thriving with Live Chat on WordPress

I love sending long, breezy emails to friends. But I’ve been busier than ever these days and find myself texting a lot, while emails sit untouched. I know I’m not alone. You’re probably saying, “Yeah, welcome to the 21st century!” 

This move towards speed and low-friction communication is a huge trend, especially among my generation, Millennials (and Gen Z). 

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WooCommerce and Live Chat: 6 Exciting Ecommerce Success Stories

Live chat can mean the difference between a potential customer clicking “buy” and walking away from your store forever. Let me tell you a quick story...

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6 Ways to Inspire Your Remote Team’s Creativity

Inspiring creativity in a remote team means bringing your whole self to work.

As a product manager and musician, I’ve seen that small moments of openness can cement your team’s—or band’s—ability to collaborate.

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How we skipped our trip to Vegas and ran a remote engineering retreat during a pandemic

On the Thursday of our engineering retreat, I found my new calling as a professional wrestler fighting my way to the top of the Luxor Hotel, in a live streamed pay-per-view event. All this to claim the coveted contract and millions of dollars. My teammates were right there with me, each showing off their skills in their gambit for the top prize. 

Only it was a virtual Luxor, and we were playing The World Wide Wrestling roleplaying game (RPG). It was as ridiculous as it sounds, and we had a blast!

Our game day was one segment of a re-imagined retreat, after COVID-19 put the brakes on our in-person gathering in Vegas.

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Statement of Solidarity and Action for Black Lives Matter

We stand in solidarity with our Black community. We are committed to action that advances justice and racial equity. As individuals and an organization, we recognize our privilege and are committed using our position to further change in our society. For next steps, here is what we are doing:

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How to start matching your employees' donations in 10 minutes or less.

Many years ago Olark put our donation matching program in place. This program was spearheaded by a member of our DevOps team back when we were a tiny company. Since its inception we've made it more streamlined, but still run it with a shoestring amount of effort.

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Starting remote employees on the right foot

I’ll never forget the second day of my first remote job. The first day was the usual — signing all the things, attending all the things, logging into all the things. But when the second day arrived, I had no idea what to do.

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Small business at the holidays: 5 tips to prep for the holiday customer service load

In 2018, holiday ecommerce sales reached $126 billion, with shoppers spending a record $7.9 billion online on Cyber Monday alone. If you own or manage a small business this sudden surge in website traffic can put a lot of pressure on your customer service team; fortunately, though, there are steps you can take to prepare! 

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