Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Customer Support, eCommerce and Retail, Chat Tips

Small business at the holidays: 5 tips to prep for the holiday customer service load

In 2018, holiday ecommerce sales reached $126 billion, with shoppers spending a record $7.9 billion online on Cyber Monday alone. If you own or manage a small business this sudden surge in website traffic can put a lot of pressure on your customer service team; fortunately, though, there are steps you can take to prepare! 

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Customer Support, eCommerce and Retail

Small Business at the Holidays: How to Rock Multiple Customer Service Channels

No question, the holidays are big for your business. Those sales can make up 20-30% of annual revenue. But that spike in business, as you know, comes with a spike in customer service requests! 

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Sales and Conversions, eCommerce and Retail

Small business at the holidays: 4 ways to boost your online sales this season

If you own a small business, the holidays are an exciting time. The National Retail Federation says we can expect to see overall holiday sales increase by as much as 4.2% this year, thanks to job growth and higher average wages. That means shoppers are ready to spend more — you don't need to rely on sales, discounts, and promotions to meet your holiday sales goals. Instead, you can focus on streamlining online purchases with a quick website tune-up. 

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Olark Essentials, eCommerce and Retail, Chat Tips

Holiday shopping, PowerUps, and you

It's officially November — which means it's time to get ready for holiday shopping season!

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Making Business Human

All Hands Support

All-hands support is an Olark institution. We’ve been sharing responsibility for chat and email support across everyone on our team — everyone, including developers, designers, marketers, and our CEO — since our company was founded in 2009. It hasn’t always been easy, but it’s always been worth it. How have we made it work?

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Olark Essentials

We're tidying up your Olark dashboard navigation

Over the coming weeks, we'll be improving your Olark navigation menus. Product Designer Taylor LeCroy talks about the decisions behind the new look: 

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Olark Essentials, Making Business Human, Remote Work, Mental Health

2018 Year in Review

Can you believe 2017 is almost over?

Let's try that again.

Can you believe 2018 is almost over?

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Remote Work

Ultimate Guide to Remote Office Parties

It's that time of year again — when colleagues 'round the world gather in restaurant lounges, hotel bars, and tinseled-up conference rooms for that most eagerly-anticipated of events...the company holiday party!

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eCommerce and Retail

8 Unexpected Ways to Combine Live Chat and eCommerce

In this post, Robert Brandl, owner of WebsiteToolTester, shares some creative ideas for using live chat to improve your online store and increase your sales.

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Making Business Human, Remote Work

How Olark Defined Our Company Values

As we scaled our startup, we knew we needed more than just a mission statement to focus our team, improve our hiring practices, and keep communications issues in the workplace at a minimum. In 2012 Olarkers began formulating a list of values to do just that.

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