It's not the average day that your company blows up their pricing for a month. On April 24, All Hands Support Day, we're offering all our paying accounts unlimited free operators for a month.

This may be a great idea, it may be a terrible idea, but it is definitely a principled idea. Not to mention, an awesome idea--one we've been practicing ourselves since Olark began!

When I asked some cloud software companies about doing All Hands Support recently, ZenPayroll gave by far the most enthusiastic response. It was clear their whole team eagerly participated in talking to customers. Everyone wanted to talk about it.

My everyday goal is to have each visitor who comes to Olark.com with a question leave with a sense of amazement at the quality of the support they receive. I want them to feel like they received personal service like they might get when walking into their neighborhood barbershop.

At Olark, we dedicate ourselves to building great software and also to using it every day of the week to help our customers with billing, upgrade, product queries and more.

As first engineer, I've been at Olark for a while (three years this March!), and support has been one of my roles since the beginning. When it was just the five of us (and the odd intern here and there), that just made sense--nobody wanted to burn out on our support volume. It helps that all of us were, to some degree, "people who like people," but as time went on and the team grew and grew, it stopped being something we had to do, and started being a part of our culture.

San Francisco, CA, March 31, 2014 - Building on its culture of All Hands Support, in which everyone in the company participates in customer service, Olark (www.olark.com) today introduced 'All Hands Support Month (www.olark.com/allhands).' Throughout the month of April, Olark will share lessons in getting the whole company involved with customer service, as well as best practices and case studies on how leading companies use All Hands Support to build cultures of customer insight and customer service.

In the early days of Olark, the only choice you had for notifications in the in-browser chat was the default "pop" sound for incoming and outgoing chat messages.

A lovely sound to be sure, especially when you hear it all day long during hundreds of chats. But feedback we've received from the field was that for some, the "pop" is just not arresting enough, especially in a busy office with phones ringing and many things vying for your attention.

So, by popular demand, please put your hands together and give a warm welcome to our latest feature enhancement: New sounds for the Olark in-browser chat (chat.olark.com).

If you're an advanced Olark API user, you might want to skip straight to our full API section. If you're a new Olark API user, then you've come to the right place.

Sure, there is visitor info like location and IP address, but do you ever wish you could know even more about your customer before you engage them in conversation?

Scheduling on-call schedules has always been a bit of a pain, especially given the way we rotate shifts. PagerDuty’s interface really only satisfies one type of on-call schedule: scheduling people manually for multi-day or week-long blocks of 24/7 coverage.

If you're an advanced API user, you might want to skip straight to our full API section. If you're a new Olark API user, then you've come to the right place.

All sorts of visitors see your site each day. Some might check out your service, visit a few pages… and hopefully even sign up and become a customer. All of your favorite analytics software can show you these visitors with numbers and graphs, but what about the actual people behind those numbers?

If you're an advanced Olark API user, you might want to skip straight to our full API section. If you're a new Olark API user, then you've come to the right place.

Olark live chat lets you do so many things. Talk to your customers, see what they are looking at, even show them how to do things on their screen with no extra installations.

Ever want to do even more with Olark? Our API allows you to get amazing results with a little code.