San Francisco, CA, March 31, 2014 - Building on its culture of All Hands Support, in which everyone in the company participates in customer service, Olark (www.olark.com) today introduced 'All Hands Support Month (www.olark.com/allhands).' Throughout the month of April, Olark will share lessons in getting the whole company involved with customer service, as well as best practices and case studies on how leading companies use All Hands Support to build cultures of customer insight and customer service.
“Companies exist to serve customers,” said Ben Congleton, CEO Olark. “There is no better way to remember that than by talking directly to your customers. At Olark we gained enormous insight in the early days when all of our founders were able to interact with our customers every week. As we grew we spread this insight to our whole team by rotating each member into frontline customer service. Although not everyone at Olark contributes directly to our product, our shared customer service experience has become a common bond for our team. Our hope for All Hands Support Month is to provide templates that other companies can use to create their own take on All Hands Support.”
Starting today and going through the end of April, Olark will be posting helpful content and videos to its All Hands Support page (www.olark.com/allhands). The company will also host free All Hands Support training webinars throughout the month and award prizes to those who share their own stories.
The pinnacle of All Hands Support Month will be April 24th, which Olark has dubbed All Hands Support Day. On this day all premium Olark customers will be able to add an unlimited number of operators that can log on and help customers for the month of May. This enables all companies to experience All Hands Support and lets everyone in their organization log on to answer questions and chat with customers browsing their site. For All Hands Support Day, Olark will also host a day-long web event and a kick off party where those who registered for company-wide support can 'get their hands on some cake and beer.'
Throughout April there are many ways for companies to get involved in All Hands Support Month:
- If you'd like to contribute content about how you conduct customer support, email: stories@olark.com
- Sign-up for All Hands Support training here: (olark.com/allhands)
- If you're an Olark customer already, upgrade to unlimited operators: (coming soon, sign up for notifications at olark.com/allhands)
- On April 24th, All Hands Support Day, attend a day-long training event online and a Kick Off Party (http://www.eventbrite.com/e/all-hands-support-day-kickoff-party-tickets-11109864905) in our SF office in South Park
- Find updates here: (olark.com/allhands and @olark)
- Prizes: Limited edition T-shirts and more!
About Olark
Olark live chat is the easiest way for companies to start talking to visitors on their site, closing sales and reducing churn. More than 10,000 businesses worldwide use Olark live chat to help and understand their customers. Founded in 2009 and based in San Francisco, Olark is a fully distributed company with employees in North America, South America and Europe. Learn more at www.Olark.com
