When Olark passed the 10K customer mark in 2015, my co-founders and I reflected on five years of bootstrapping and building Olark live chat from a hobby to a business. We have lots to be thankful for, but I am most thankful for my awesome and flexible teammates who care about how we work together.
The challenges we took on in 2014 raised tough questions about our organization. What are our most important projects? How do we determine our priorities? How do we find the right teammates to solve a problem? Who makes decisions in a "flat" structure? Should we remain flat?