--- title: Speak by Olark | Customer Support description: Customer Support | Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/Screen%20Shot%202022-02-14%20at%201.21.50%20PM-1.png?width=840&height=460&name=Screen%20Shot%202022-02-14%20at%201.21.50%20PM-1.png)](https://blog.olark.com/salesforce-and-olark-integration-use-cases) ## [Salesforce and Olark Live Chat Integration: Tips & Use Cases](https://blog.olark.com/salesforce-and-olark-integration-use-cases) By [Rhi Davis](https://blog.olark.com/author/rhienn-davis) A lot of organizations tell us that their Salesforce CRM is their source of truth. “If it’s not in Salesforce, it didn’t happen.” Unfortunately, some organizations don’t have a Salesforce integration with their live chat platform, so not all of the truth actually gets back into their system. [Read More](https://blog.olark.com/salesforce-and-olark-integration-use-cases) [![featured image](https://blog.olark.com/hs-fs/hubfs/DBSync%20live%20chat%20homepage%20Olark%20Drupal.png?width=840&height=460&name=DBSync%20live%20chat%20homepage%20Olark%20Drupal.png)](https://blog.olark.com/olark-live-chat-drupal) ## [7 Winning Examples of Olark Live Chat on Drupal Websites](https://blog.olark.com/olark-live-chat-drupal) By [Kerry Vineberg](https://blog.olark.com/author/kerry-vineberg) Live chat and business-to-business (B2B) companies haven’t been friends as long as other sectors like business-to-consumer (B2C). At my last B2B company, we had our quote forms and email support. And we went on Twitter if we wanted to be \*really\* fast at responding!  [Read More](https://blog.olark.com/olark-live-chat-drupal) [![featured image](https://blog.olark.com/hs-fs/hubfs/santa-boxes.png?width=840&height=460&name=santa-boxes.png)](https://blog.olark.com/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load) ## [Small business at the holidays: 5 tips to prep for the holiday customer service load](https://blog.olark.com/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load) By [Kristen Van Nest](https://blog.olark.com/author/kristen-van-nest) In 2018, holiday ecommerce sales reached [$126 billion](https://www.businessinsider.com/2018-holiday-ecommerce-sales-set-record-2019-1), with shoppers spending a record [$7.9 billion](https://www.cnbc.com/2018/11/27/cyber-monday-sales-break-record-a-record-7point9-billion-spent-online.html) online on Cyber Monday alone. If you own or manage a small business this sudden surge in website traffic can put a lot of pressure on your customer service team; fortunately, though, there are steps you can take to prepare!  [Read More](https://blog.olark.com/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load) [![featured image](https://blog.olark.com/hs-fs/hubfs/hand-coffee-trees.png?width=840&height=460&name=hand-coffee-trees.png)](https://blog.olark.com/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels) ## [Small Business at the Holidays: How to Rock Multiple Customer Service Channels](https://blog.olark.com/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels) By [Kerry Vineberg](https://blog.olark.com/author/kerry-vineberg) No question, the holidays are big for your business. Those sales can make up [20-30% of annual revenue](https://nrf.com/insights/holiday-and-seasonal-trends/winter-holidays/winter-holiday-faqs). But that spike in business, as you know, comes with a spike in customer service requests!  [Read More](https://blog.olark.com/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels) [![featured image](https://blog.olark.com/hs-fs/hubfs/kaitlyn-baker-422999-unsplash.jpg?width=840&height=460&name=kaitlyn-baker-422999-unsplash.jpg)](https://blog.olark.com/seven-quick-tips-to-help-you-breeze-through-chats) ## [Seven quick tips to help you breeze through chats](https://blog.olark.com/seven-quick-tips-to-help-you-breeze-through-chats) By [Emily Russell](https://blog.olark.com/author/emily-russell) One of the primary benefits of live chat over other methods of sales or support like email or the phone is the ability to help multiple people quickly and efficiently. Here are seven tips to help make chatting a breezy, pleasant experience for you and your customers! [Read More](https://blog.olark.com/seven-quick-tips-to-help-you-breeze-through-chats) [![featured image](https://blog.olark.com/hs-fs/hubfs/globe-110775_960_720.png?width=840&height=460&name=globe-110775_960_720.png)](https://blog.olark.com/live-chat-translation-powerup) ## [New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.](https://blog.olark.com/live-chat-translation-powerup) By [Kate Urban](https://blog.olark.com/author/kate-urban) One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).   [Read More](https://blog.olark.com/live-chat-translation-powerup) [![featured image](https://blog.olark.com/hs-fs/hubfs/photo-1506704810770-7e9bbab1094b.jpg?width=840&height=460&name=photo-1506704810770-7e9bbab1094b.jpg)](https://blog.olark.com/five-quick-tips-on-how-to-say-no-to-customers) ## [Five quick tips on how to say no to customers](https://blog.olark.com/five-quick-tips-on-how-to-say-no-to-customers) By [Emily Russell](https://blog.olark.com/author/emily-russell) Saying no to a customer is one of the toughest parts of any [sales or support job](https://blog.olark.com/define-customer-service). Whether you’re telling someone that your product doesn’t have the feature they’re asking for, that their refund period has expired, or that they’re not eligible for a discount, you know you’re letting them down -- which can feel like the opposite of your goal. [Read More](https://blog.olark.com/five-quick-tips-on-how-to-say-no-to-customers) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2018/UK%20Customer%20Service%20Trends%20Part%202/Chat%20Shop%20Team.jpg?width=840&height=460&name=Chat%20Shop%20Team.jpg)](https://blog.olark.com/key-trends-uk-customer-service) ## [The Future of Customer Service in the UK](https://blog.olark.com/key-trends-uk-customer-service) By [Travis McGee](https://blog.olark.com/author/travis-mcgee) *This article is the third in our series on Customer Service trends in the United Kingdom. In part 1, our friends at Bynder explored [the rise of self-serve business data](https://blog.olark.com/uk-customer-service-trends). In part 2 we discussed [the looming impact of Brexit on small businesses](https://blog.olark.com/trends-in-uk-customer-service). Today we share what small businesses see when they look to the future of customer service in the U.K.* [Read More](https://blog.olark.com/key-trends-uk-customer-service) [![featured image](https://blog.olark.com/hs-fs/hubfs/mike-wilson-96168-unsplash.jpg?width=840&height=460&name=mike-wilson-96168-unsplash.jpg)](https://blog.olark.com/define-customer-service) ## [How we define Customer Service: The sweet spot between sales and support](https://blog.olark.com/define-customer-service) By [Rhoda Meek](https://blog.olark.com/author/rhoda-meek) In summer 2017, the Olark team decided to focus our brand and product development on a new use case: live chat for sales. [Read More](https://blog.olark.com/define-customer-service) [![featured image](https://blog.olark.com/hs-fs/hubfs/Olark%20Team%20Photos/team%20pic%20smiling%20(600x304).png?width=840&height=460&name=team%20pic%20smiling%20(600x304).png)](https://blog.olark.com/how-does-a-fully-remote-team-work-through-tricksy-support-situations) ## [How does a fully remote team work through tricksy support situations?](https://blog.olark.com/how-does-a-fully-remote-team-work-through-tricksy-support-situations) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain *hard* to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens! [Read More](https://blog.olark.com/how-does-a-fully-remote-team-work-through-tricksy-support-situations) [All posts](https://blog.olark.com/all) [Next](https://blog.olark.com/topic/customer-support/page/2) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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