I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?

Want to chat with your customers directly from Slack? The Olark Live Chat Slack App makes that possible! You can also share conversations with teammates in Slack, ask for help when things get busy, and celebrate together when one of your team members gets a 5-star customer rating. 

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Q: I sometimes make typos or mistakes in chat - what’s the best way to recover?

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

I like to answer the question "how are you?" with "I'm excellent, thanks! Any Olark questions I can answer?"

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Barbara is our longest-serving support agent, with over 30,000 chats to her name. Yes, 30,000!! Given that she only worked part time for most of those chats, that is one serious record.