--- title: Speak by Olark | Olark Customers description: Olark Customers | Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/live%20chat%20tools.png?width=840&height=460&name=live%20chat%20tools.png)](https://blog.olark.com/use-chat-to-maintain-iso-certification) ## [How an ISO Certified Company Uses Live Chat](https://blog.olark.com/use-chat-to-maintain-iso-certification) By [Mary Evelyn](https://blog.olark.com/author/mary-evelyn) *Question:* What do industries like auto, supply, and manufacturing have in common? *Answer:* They’ve been around a heck of a lot longer than live chat. [Read More](https://blog.olark.com/use-chat-to-maintain-iso-certification) [![featured image](https://blog.olark.com/hs-fs/hubfs/hello-welcome.jpg?width=840&height=460&name=hello-welcome.jpg)](https://blog.olark.com/automated-messages-boost-ecommerce-conversion-rates) ## [Case Study: Using automated messages to boost ecommerce conversion rates](https://blog.olark.com/automated-messages-boost-ecommerce-conversion-rates) By [Sergio Aicardi](https://blog.olark.com/author/sergio-aicardi) *Sergio Aicardi is the proud owner of The Miami SEO Company and Mobility Scooters Direct. He has been an active blogger for several well-known marketing publications and was short listed in the US Search Awards 2 years in a row for Best PPC Campaign & Best SEO Campaign. In today’s post, he talks about how he’s used Olark Live Chat to improve conversion rates on the Mobility Scooters Direct website.  * [Read More](https://blog.olark.com/automated-messages-boost-ecommerce-conversion-rates) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2018/Reno%20Assistance%20Case%20Study/insta%20pic.png?width=840&height=460&name=insta%20pic.png)](https://blog.olark.com/case-study-how-olark-live-chat-turns-prospects-into-customers) ## [How Reno Assistance uses Olark Live Chat to turn prospects into actual customers](https://blog.olark.com/case-study-how-olark-live-chat-turns-prospects-into-customers) By [Ted Carmichael](https://blog.olark.com/author/ted-carmichael) [*Reno Assistance*](https://www.renoassistance.ca)*, a Canadian company that connects its customers with reliable contractors, sets itself apart from the competition by offering advice tailored to each customer’s unique needs. That individualized service starts with [live chat software](https://www.olark.com/) powered by Olark.* [Read More](https://blog.olark.com/case-study-how-olark-live-chat-turns-prospects-into-customers) [![featured image](https://blog.olark.com/hs-fs/hubfs/tim-gouw-68319.jpg?width=840&height=460&name=tim-gouw-68319.jpg)](https://blog.olark.com/olark-case-study-cram-fighter) ## [Behind the Olark: Cram Fighter](https://blog.olark.com/olark-case-study-cram-fighter) By [Ted Carmichael](https://blog.olark.com/author/ted-carmichael) **What does a support-heavy business do when its customer base booms and its customer service capacity is stretched to the limit?** [Read More](https://blog.olark.com/olark-case-study-cram-fighter) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/rivermend/rivermend%20ATL.jpg?width=840&height=460&name=rivermend%20ATL.jpg)](https://blog.olark.com/olark-case-study-rivermend-health) ## [Behind the Olark: Managing Addiction Treatment Processes with Live Chat](https://blog.olark.com/olark-case-study-rivermend-health) By [Travis McGee](https://blog.olark.com/author/travis-mcgee) Almost all of us know someone who’s been affected by addiction or mental health issues. More than 20 million Americans over the age of 12 have a substance use disorder, and from 2002-2015, the drug overdose deaths in the U.S.more than doubled. (Source: [Addiction Center](https://www.addictioncenter.com/addiction/addiction-statistics/)) [Read More](https://blog.olark.com/olark-case-study-rivermend-health) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Squarespace/bennett-awards-team.png?width=840&height=460&name=bennett-awards-team.png)](https://blog.olark.com/live-chat-squarespace-examples) ## [8 Awesome Examples of Olark Live Chat on Squarespace](https://blog.olark.com/live-chat-squarespace-examples) By [Kate Urban](https://blog.olark.com/author/kate-urban) A few years ago, while chauffeuring me to the airport the Sunday after Thanksgiving, my mom casually suggested that I start a food blog. “You’d be such a hit!” she gushed. “We all loved your [Piecaken](https://www.nytimes.com/2015/11/26/dining/forget-turducken-its-piecaken-time.html)!” At my age, I like to think I’m immune to parental flattery, but I never did outgrow the longing for internet fame. So, I started exploring blog platforms. I didn’t need much—a rich text editor, simple photo formatting, and basic analytics so I could chart my rise to stardom. [Read More](https://blog.olark.com/live-chat-squarespace-examples) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/kit%20out%20my%20office/kitoutmyoffice-bluespot.jpg?width=840&height=460&name=kitoutmyoffice-bluespot.jpg)](https://blog.olark.com/olark-case-study-kit-out-my-office) ## [Behind the Olark: Kit Out My Office](https://blog.olark.com/olark-case-study-kit-out-my-office) By [Ted Carmichael](https://blog.olark.com/author/ted-carmichael) ## How live chat helped this British company extend from manufacturing into eCommerce Blue Spot had been manufacturing for years. They made office furniture, sold it to retailers, and had a deep understanding of their competitive landscape. So when they decided to transform their company and create an ecommerce site that sold directly to customers, they knew how to separate themselves from the competition – use live chat. [Read More](https://blog.olark.com/olark-case-study-kit-out-my-office) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/collage-team-copy-smaller.jpg?width=840&height=460&name=collage-team-copy-smaller.jpg)](https://blog.olark.com/behind-the-olark-how-collage-uses-live-chat-to-hone-their-customer-service-and-product-positioning) ## [Behind the Olark: How Collage.com uses live chat to hone their customer service and product positioning](https://blog.olark.com/behind-the-olark-how-collage-uses-live-chat-to-hone-their-customer-service-and-product-positioning) By [Kate Urban](https://blog.olark.com/author/kate-urban) *[Collage.com](https://www.collage.com/) is a Michigan-based ecommerce company that makes it easy to create your own professional-quality custom photo products. They offer more than 50 products—such as books, blankets, t-shirts, calendars, and more—that anyone can customize simply by uploading their favorite photos.* [Read More](https://blog.olark.com/behind-the-olark-how-collage-uses-live-chat-to-hone-their-customer-service-and-product-positioning) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Upper%2090/Upper90_ScreenCap.png?width=840&height=460&name=Upper90_ScreenCap.png)](https://blog.olark.com/olark-case-study-upper-90) ## [Behind the Olark: Upper 90 Soccer](https://blog.olark.com/olark-case-study-upper-90) By [Ted Carmichael](https://blog.olark.com/author/ted-carmichael) *Olark customers often wonder—will adding another live chat agent to my team increase my sales? In a previous article, we talked to OnePageCRM about [how they used data to justify hiring another agent](https://blog.olark.com/how-to-measure-live-chat-success-with-analytics). In this article, we talk to Ben Jata, Director of Operations at [Upper 90 Soccer](https://u90soccer.com/) about the benefits he gained by adding just one new live chat agent.* ## How one Olark customer increased sales by adding more live chat agents The old adage is, "Do what you love." Ben Jata loves soccer. [Read More](https://blog.olark.com/olark-case-study-upper-90) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/ClickMechanic%20Article/ClickMechanic_Homepage.jpg?width=840&height=460&name=ClickMechanic_Homepage.jpg)](https://blog.olark.com/clickmechanic-uses-olark-live-chat) ## [How ClickMechanic uses Olark Live Chat to take Guesswork Out of Auto Repairs](https://blog.olark.com/clickmechanic-uses-olark-live-chat) By [Travis McGee](https://blog.olark.com/author/travis-mcgee) Bruce Springsteen once admitted, while introducing one of his many songs about car culture, “When I get under the hood, it’s like Alice lost in Wonderland. I don’t know about that stuff.” He is not alone. Much as people rely on cars for the majority of their daily travel, comprehensive (or even basic) knowledge of what goes on under the hood is in short supply.   This, of course, is what fuels the auto repair industry. And while most auto shops recognize the long-term value of transparency and honesty, the negative perception of the typical auto mechanic endures: someone who leverages his expertise to swindle his customers by charging for nonexistent problems and egregiously marking up the costs of parts and labor. [Read More](https://blog.olark.com/clickmechanic-uses-olark-live-chat) [All posts](https://blog.olark.com/all) [Next](https://blog.olark.com/topic/olark-customers/page/2) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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