Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Making Business Human, Remote Work

Managing a successful customer service team: How to prioritize like a farmer

This is the second post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder.

Read More

Customer Support, Making Business Human

Five quick tips on how to say no to customers

Saying no to a customer is one of the toughest parts of any sales or support job. Whether you’re telling someone that your product doesn’t have the feature they’re asking for, that their refund period has expired, or that they’re not eligible for a discount, you know you’re letting them down -- which can feel like the opposite of your goal.

Read More

Making Business Human

A public apology to our otherworldly customers

By Auxli

At Olark, we deeply value inclusion and diversity. It has recently come to our attention that our motto “Make Business Human” is anthropocentric and excludes other sapient life forms.

Read More

Making Business Human, Remote Work

5 ways to know if remote work is right for you

At Olark, we love the benefits of remote work, but we also know that working remotely isn’t for everyone. Transitioning from an onsite role to a remote role can be a big adjustment. Here are five questions to ask yourself if you’re thinking about taking the #remotelife plunge.

Read More

Customer Support, Making Business Human

How we define Customer Service: The sweet spot between sales and support

In summer 2017, the Olark team decided to focus our brand and product development on a new use case: live chat for sales.

Read More

Making Business Human, Chat Tips

What Would Barbara Do: Best practices in escalating an issue

Question: Help!  What should I do when I get an issue I can’t resolve in chat?

Read More

Making Business Human, Remote Work

Managing a successful customer service team: Tips from a farmer, part one

In addition to my role as Olark’s Director of Customer Service, I am a farmer — well, more of a smallholder, and a fledgling one at that. When I’m not in meetings or talking to customers, I can usually be found in a padded boiler suit, up to my ears in muck and surrounded by animals and vegetables.

Read More

Making Business Human, Chat Tips

What Would Barbara Do: 6 ways to stay cheerful while live chatting

Question: What are the best ways to keep cheerful when chatting?

Read More

Making Business Human, Remote Work

Creating remote watercooler moments

Are remote teams doomed to failure? Is it possible to build a positive team culture when everyone is distributed?

Read More

Making Business Human, Chat Tips

What Would Barbara Do: 7 things you could be doing now to support more users at once

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

Read More