Olark Live Chat Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Blog Feature

Chat Tips  |  Making Business Human

What Would Barbara Do: 7 things you could be doing now to support more users at once

Question: Wait a minute - you can talk to a bunch of customers at once with live chat?  How does that even work?

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Blog Feature

Making Business Human

Announcing Sweet Support

Celebrating with candy is an Olark tradition. We call it Sweet Support. As part of our monthly newsletter, the support team chooses an Olarker (or two or three) who has gone above and beyond for our customers. They get a box of treats to enjoy as a fun way to show our appreciation. Anyone at Olark can receive a Sweet Support package in the mail.

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Blog Feature

Chat Tips  |  Making Business Human

What Would Barbara Do: Exiting a chat that's probably done

Question: How can I elegantly wrap up a chat when I need to leave my desk?

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Blog Feature

Making Business Human  |  Remote Work

Newlarkers: How we train new members of Olark's support team remotely

Last year, Olark became a remote-first company. We said goodbye to our headquarters in San Francisco and now our 40-person team works from across the US, South America and Europe. We love the benefits of working remotely so much, we’re trying to help others find a remote job too!

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Blog Feature

Chat Tips  |  Making Business Human

What Would Barbara Do: Send a transcript!

Question: I’m concerned that the visitors I chat with won’t remember everything I’ve shared with them.  Help?

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Blog Feature

Making Business Human

What I've learned from talking about my bipolar disorder at work

The following article originally appeared in Harvard Business Review.  Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded to my sofa, but I decided to go, as a way of easing myself back into my normal routine.

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