Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Ben Congleton

Ben Congleton

Recent Posts

Olark Essentials

Olark 2017 Year in Review

And how to reach Olark during the last week of the year

Happy holidays everyone! Wherever you are, the entire Olark family wishes you all the best as we close out 2017 and get ready to flip calendars over to 2018.

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Olark Essentials

How to reach Olark during the 2016 holidays

Can you believe that it's almost 2017?  At Olark we end each year with a reduced support schedule to give our entire team an opportunity to reflect and spend time with their families.

Starting Monday, December 26 our team will be taking time away from the computer to join family and friends for the holiday season. Our regular support schedule will resume on Tuesday, January 3.

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Olark Essentials

How to reach Olark during the 2015 holidays

Happy Holidays, from Olark. An update on our support hours over the upcoming holidays.

I can't believe we're about to close the books on 2015. Where did the time go?

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IT Security tips for startups, founders and entrepreneurs

People sometimes ask - what would you do differently if you had to start another company all over again?

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Sales and Conversions

How good customer service can multiply sales

There’s a good chance that right now someone is browsing your site and considering making a purchase.

And although I’m happy you’re here reading our blog :-), I’d like to offer some ideas that you can apply to your own site and start converting those browsers into buyers.

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Olark Essentials

Why we do All Hands Support at Olark

In the early days of Olark, we took a very traditional approach to customer support. We did what most companies do and hired someone smart to handle it. Andrew did such an amazing job of handling issues that we hardly heard from our customers.

In the Fall of 2009, Andrew decided to go back to college and finish his degree. So we had to change things up a bit.

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Olark Essentials

Why we created Olark Live Chat

“Choose a job you love, and you will never have to work a day in your life.” — Confucius

For me building companies was never about money. It has always been about creating self sustaining organizations where I could hang out with my friends doing something that we all enjoyed.

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