--- title: Speak by Olark | Ben Congleton description: Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) ## Ben Congleton ![Ben Congleton](https://blog.olark.com/hubfs/headshot%20(1).png) ### Recent Posts ## [Statement of Solidarity and Action for Black Lives Matter](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) We stand in solidarity with our Black community. We are committed to action that advances justice and racial equity. As individuals and an organization, we recognize our privilege and are committed using our position to further change in our society. For next steps, here is what we are doing: [Read More](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![featured image](https://blog.olark.com/hs-fs/hubfs/company-giving-match.jpg?width=840&height=460&name=company-giving-match.jpg)](https://blog.olark.com/how-to-start-matching-your-employees-donations-in-10-minutes-or-less) ## [How to start matching your employees' donations in 10 minutes or less.](https://blog.olark.com/how-to-start-matching-your-employees-donations-in-10-minutes-or-less) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) Many years ago Olark put our donation matching program in place. This program was spearheaded by a member of our DevOps team back when we were a tiny company. Since its inception we've made it more streamlined, but still run it with a shoestring amount of effort. [Read More](https://blog.olark.com/how-to-start-matching-your-employees-donations-in-10-minutes-or-less) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/EOY%20Blog%20Post/Screen%20Recording%202017-12-21%20at%2003.01%20PM.gif?width=840&height=460&name=Screen%20Recording%202017-12-21%20at%2003.01%20PM.gif)](https://blog.olark.com/olark-year-in-review-2017) ## [Olark 2017 Year in Review](https://blog.olark.com/olark-year-in-review-2017) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) ## And how to reach Olark during the last week of the year Happy holidays everyone! Wherever you are, the entire Olark family wishes you all the best as we close out 2017 and get ready to flip calendars over to 2018. [Read More](https://blog.olark.com/olark-year-in-review-2017) [![featured image](https://blog.olark.com/hs-fs/hubfs/drip-emails/olark-team-2016.jpg?width=840&height=460&name=olark-team-2016.jpg)](https://blog.olark.com/olark-holiday-hours-2016) ## [How to reach Olark during the 2016 holidays](https://blog.olark.com/olark-holiday-hours-2016) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) Can you believe that it's almost 2017?  At Olark we end each year with a reduced support schedule to give our entire team an opportunity to reflect and spend time with their families. Starting **Monday, December 26** our team will be taking time away from the computer to join family and friends for the holiday season. Our regular support schedule will resume on **Tuesday, January 3**. [Read More](https://blog.olark.com/olark-holiday-hours-2016) ## [How to reach Olark during the 2015 holidays](https://blog.olark.com/our-2015-holiday-support-hours) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) ![Happy Holidays, from Olark. An update on our support hours over the upcoming holidays.](https://blog.olark.com/hs-fs/hubfs/Blog_Images/holliday.jpg?width=596&name=holliday.jpg "Happy Holidays, from Olark. An update on our support hours over the upcoming holidays.") I can't believe we're about to close the books on 2015. Where did the time go? [Read More](https://blog.olark.com/our-2015-holiday-support-hours) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/IT_Security_Tips.jpg?width=840&height=460&name=IT_Security_Tips.jpg)](https://blog.olark.com/it-security-tips-for-startups-founders-and-entrepreneurs) ## [IT Security tips for startups, founders and entrepreneurs](https://blog.olark.com/it-security-tips-for-startups-founders-and-entrepreneurs) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) People sometimes ask - what would you do differently if you had to start another company all over again? [Read More](https://blog.olark.com/it-security-tips-for-startups-founders-and-entrepreneurs) [![featured image](https://blog.olark.com/hs-fs/hubfs/olark-03-july/helping.jpg?width=840&height=460&name=helping.jpg)](https://blog.olark.com/how-good-customer-service-can-multiply-sales) ## [How good customer service can multiply sales](https://blog.olark.com/how-good-customer-service-can-multiply-sales) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) There’s a good chance that right now someone is browsing your site and considering making a purchase. And although I’m happy you’re here reading our blog :-), I’d like to offer some ideas that you can apply to your own site and start converting those browsers into buyers. [Read More](https://blog.olark.com/how-good-customer-service-can-multiply-sales) [![featured image](https://blog.olark.com/hs-fs/hubfs/olark-03-july/img_1396470340113.jpg?width=840&height=460&name=img_1396470340113.jpg)](https://blog.olark.com/why-we-do-all-hands-support) ## [Why we do All Hands Support at Olark](https://blog.olark.com/why-we-do-all-hands-support) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) In the early days of [Olark](https://www.olark.com), we took a very traditional approach to customer support. We did what most companies do and hired someone smart to handle it. Andrew did such an amazing job of handling issues that we hardly heard from our customers. In the Fall of 2009, Andrew decided to go back to college and finish his degree. So we had to change things up a bit. [Read More](https://blog.olark.com/why-we-do-all-hands-support) [![featured image](https://blog.olark.com/hs-fs/hubfs/Olark_Retreat_Circle.png?width=840&height=460&name=Olark_Retreat_Circle.png)](https://blog.olark.com/why-we-created-olark-live-chat) ## [Why we created Olark Live Chat](https://blog.olark.com/why-we-created-olark-live-chat) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) > *“Choose a job you love, and you will never have to work a day in your life.” — Confucius* For me building companies was never about money. It has always been about creating self sustaining organizations where I could hang out with my friends doing something that we all enjoyed. [Read More](https://blog.olark.com/why-we-created-olark-live-chat) [All posts](https://blog.olark.com/all) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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