Olark Live Chat Blog
Can you believe that it's almost 2017? At Olark we end each year with a reduced support schedule to give our entire team an opportunity to reflect and spend time with their families. Starting Monday, December 26 our team will be taking time away from the computer to join family and friends for the holiday season. Our regular support schedule will resume on Tuesday, January 3.
People sometimes ask - what would you do differently if you had to start another company all over again?
There’s a good chance that right now someone is browsing your site and considering making a purchase. And although I’m happy you’re here reading our blog :-), I’d like to offer some ideas that you can apply to your own site and start converting those browsers into buyers.
In the early days of Olark, we took a very traditional approach to customer support. We did what most companies do and hired someone smart to handle it. Andrew did such an amazing job of handling issues that we hardly heard from our customers. In the Fall of 2009, Andrew decided to go back to college and finish his degree. So we had to change things up a bit.