One of the best things about selling online is the opportunity to reach prospective customers anywhere in the world. But if you’re attracting a global audience (yay!), you’ll likely find yourself fielding questions and requests in multiple languages, many of which your chat team doesn’t speak (hrrm).
Sales and Conversions, Customer Support, Olark Essentials, Chat Tips
New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.
Self care is a critical component of mental health. Because it’s so important, we’ve put the value of Chill at the top of our list of values. The wonderful thing about caring for yourself is that you get to choose what works best for you!
If you work in sales or support, you know the importance of empathizing with your customers and leads. You may also be familiar with that fatigued feeling at the end of the day (or sometimes by 9am!) of expending all your empathy on others and having very little left for yourself. Building a simple kit based on the 5 senses will help you recover and prepare for the next interaction before you can calculate the cost of a 2 week trip to Bali.
The myths
When I tell people I work from home, I usually get one of a few skeptical reactions:
This is the third post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder, and her second on Prioritizing like a farmer.
Reno Assistance, a Canadian company that connects its customers with reliable contractors, sets itself apart from the competition by offering advice tailored to each customer’s unique needs. That individualized service starts with live chat software powered by Olark.
Today's guest post comes from ThemeXpert founder and CEO Parvez Akther. ThemeXpert is a bootstrapped startup that has grown to provide WordPress and Joomla templates and extensions for more than 55,000 clients around the world.
Once your team has grown beyond one or two chat agents, you may want to start filtering chats and making sure they are routed to right person or team. Olark makes it easy!
You know the feeling: you’re on a chat with a customer, and trying to explain exactly where the “Add More” button is.
Making Business Human, Remote Work
Managing a successful customer service team: How to prioritize like a farmer
This is the second post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder.