Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

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New Olark Users

[Podcast] What to do when things get busy on live chat

"When I feel overloaded, I get tunnel vision. It becomes harder and harder to jump between tasks quickly and, more importantly, continue to provide quality service." In the run-up to the holiday shopping season, we're offering some insight on what things are like when live chat gets really, really busy.

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New Olark Users  |  Olark Essentials

Why a simple CRM and live chat can help small businesses

Connecting your live chat software to a simple CRM or helpdesk is essential to sales and service. It makes the information you receive from chats more actionable, and thus more valuable.

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New Olark Users

The ABCs of CRMs: Organize yourself for better relationships

A wise philosopher once wondered, "If a conversation happens and no CRM is there to hear it, does it make a sound?"

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New Olark Users

(Video) How to set up team features on Olark

Growing your team can make your customers more loyal and increase your sales --- if you do it right. When you add new people to your team, consider two important factors. You want to quickly get your whole team ready to talk to customers effectively, with a set of best practices to follow. And you want to make sure your system is optimized to take advantage of features that can make your team work better.

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New Olark Users  |  Sales and Conversions

How Small Businesses benefit from chat

It’s well known that live chat can increase conversions and sales. We wondered why some of our customers can sell better than others. I spoke with some of the most effective users of Olark on Shopify to find out what they do, and the answer is is incredibly simple: be human.

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New Olark Users  |  Olark Customers

How CustomMade.com uses the !push command in Olark Live Chat

CustomMade + Olark: never pushy Have you ever wished you could just make someone go exactly where you say? With Olark chat software, you can!

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