Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Sales and Conversions, New Olark Users

How Small Businesses benefit from chat

It’s well known that live chat can increase conversions and sales.

We wondered why some of our customers can sell better than others. I spoke with some of the most effective users of Olark on Shopify to find out what they do, and the answer is is incredibly simple: be human.

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Olark Customers, New Olark Users

How CustomMade.com uses the !push command in Olark Live Chat

CustomMade + Olark: never pushy

Have you ever wished you could just make someone go exactly where you say? With Olark chat software, you can!

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Sales and Conversions, New Olark Users

Don’t just sit there! Start using live chat to increase sales

Live chat can increase user engagement on your site, but sometimes just adding a 'click to chat' tab isn’t enough. It might require some work to get customers familiar with the chat function and to help them understand that a real human is standing by, ready to answer questions.

The following are a few ways to proactively start a conversation with visitors browsing your site and help them find what they’re looking for.

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Olark Customers, New Olark Users

Creative and Unexpected Ways to Olark

Lots of our customers use their Olark box to help visitors and make sales. Which is quite awesome! But some have come up with creative, innovative and thoughtful ways to Olark and bring new uses to the features we offer.

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Customer Support, New Olark Users

How They Olark: Tips from Moonclerk and TicketDefenseLaw

MoonClerk is an online payment system that allows non-programmers to use Stripe to accept recurring payments and one-time payments. Founder Dodd Caldwell and Gabe Cuevas have come up with some great ways to talk to customers with Olark.

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New Olark Users

When Pidgin goes offline and sets live chat to idle

You are ready to chat. You have Pidgin up and running and connected to your Olark chat box, and in the meantime you are attending to the work on your desk.

But oddly, no chats come in and later on, you see emails in your offline messages inbox. Huh?

It could be that you are getting set to idle/away by Pidgin against your will.

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New Olark Users

10 things you want to know about Olark Live Chat

Questions_about_Olark

After a number of surveys to understand what our customers really want to know about Olark, the data has been collated and indexed, and compiled in this top 10 list below.

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New Olark Users

How Camp Cody uses the Olark Attention Grabber to get more chats

One of the challenges for sites using live chat is convincing your visitors you’re all human, nothing outsourced.

Camp Cody gets around this with one of the most friendly Attention Grabbers we’ve seen to date.

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New Olark Users

Best practices for getting started with live chat

Congrats! You’ve signed up for live chat to talk with your customers.

This quick guide assumes you’ve already added Olark or another live chat to your webpage and have set up your IM chat client to connect. We figure you’ve tested on yourself or with your team, have passed the tapping of the mic, “HALLO, Is this thing on?” phase, and are all the way to the “Hey, it’s live and ready for customers and site visitors to start talking to me and what do I do next?” phase.

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Olark Customers, New Olark Users, Olark Essentials

Effective Olark API Use: Getting started with the Olark API

If you're an advanced Olark API user, you might want to skip straight to our full API section. If you're a new Olark API user, then you've come to the right place.

Olark live chat lets you do so many things. Talk to your customers, see what they are looking at, even show them how to do things on their screen with no extra installations.

Ever want to do even more with Olark? Our API allows you to get amazing results with a little code.

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