Olark Live Chat Blog
"When I feel overloaded, I get tunnel vision. It becomes harder and harder to jump between tasks quickly and, more importantly, continue to provide quality service." In the run-up to the holiday shopping season, we're offering some insight on what things are like when live chat gets really, really busy.
Connecting your live chat software to a simple CRM or helpdesk is essential to sales and service. It makes the information you receive from chats more actionable, and thus more valuable.
A wise philosopher once wondered, "If a conversation happens and no CRM is there to hear it, does it make a sound?"
Growing your team can make your customers more loyal and increase your sales --- if you do it right. When you add new people to your team, consider two important factors. You want to quickly get your whole team ready to talk to customers effectively, with a set of best practices to follow. And you want to make sure your system is optimized to take advantage of features that can make your team work better.
It’s well known that live chat can increase conversions and sales. We wondered why some of our customers can sell better than others. I spoke with some of the most effective users of Olark on Shopify to find out what they do, and the answer is is incredibly simple: be human.
CustomMade + Olark: never pushy Have you ever wished you could just make someone go exactly where you say? With Olark chat software, you can!