Olark Live Chat Blog

The Olark team of contributors share best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

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New Olark Users  |  Olark Essentials

All your CRMs are belong to us with Webhooks

After reading our article on integrating live chat and a CRM, you're probably excited to get your CRM hooked up with Olark. But what if you use a CRM or Help Desk platform that we don't "officially" support? No problem! to make that connection, you'll use a webhook, which happens to be my area of expertise :) Our former co-founder, Zach Steindler, alluded to this briefly in his article on CRM Magazine: "Even if you're not using a big-name CRM solution, live chat platforms make it easy for developers to add basic push functionality with minimal programming."

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New Olark Users  |  Olark Essentials

How a CRM + live chat = your business success

Connecting your live chat software to a CRM or Helpdesk ticketing system is essential to sales and service. It makes the information you receive from chats more actionable, and thus more valuable.

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New Olark Users

The ABCs of CRMs: Organize yourself for better relationships

A wise philosopher once wondered, "If a conversation happens and no CRM is there to hear it, does it make a sound?"

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New Olark Users

(Video) How to set up team features on Olark

Growing your team can make your customers more loyal and increase your sales --- if you do it right. When you add new people to your team, consider two important factors. You want to quickly get your whole team ready to talk to customers effectively, with a set of best practices to follow. And you want to make sure your system is optimized to take advantage of features that can make your team work better.

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New Olark Users  |  Sales and Conversions

How Small Businesses benefit from chat

It’s well known that live chat can increase conversions and sales. We wondered why some of our customers can sell better than others. I spoke with some of the most effective users of Olark on Shopify to find out what they do, and the answer is is incredibly simple: be human.

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New Olark Users  |  Olark Customers

How CustomMade.com uses the !push command in Olark Live Chat

CustomMade + Olark: never pushy Have you ever wished you could just make someone go exactly where you say? With Olark chat software, you can!

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