--- title: Speak by Olark | New Olark Users description: New Olark Users | Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/the_firehose.jpg?width=840&height=460&name=the_firehose.jpg)](https://blog.olark.com/how-do-i-control-how-many-chats-i-get) ## [Guru's Guide to Live Chat: How do I control how many chats I get?](https://blog.olark.com/how-do-i-control-how-many-chats-i-get) By [Bill Thompson](https://blog.olark.com/author/bill-thompson) I recently had an "angsty" conversation with one of our customers whose customer support team being overwhelmed with chats. Lucky for this customer, there are two very easy (and one more advanced) solutions to this issue. And lucky for you, the reader, I'm going to share them here. If you're considering live chat, or just getting it up and running on your site, this is a common concern: How do I keep from being overwhelmed by customer chats? [Read More](https://blog.olark.com/how-do-i-control-how-many-chats-i-get) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Webhooks/alan-bishop-49711.jpg?width=840&height=460&name=alan-bishop-49711.jpg)](https://blog.olark.com/all-your-crms-are-belong-to-us-with-webhooks) ## [Creating Webhooks Integrations for Olark](https://blog.olark.com/all-your-crms-are-belong-to-us-with-webhooks) By [Fernando Takai](https://blog.olark.com/author/fernando-takai) After reading our article on [integrating live chat and a CRM](http://www.olark.com/using-olark/how-a-crm-and-live-chat-equals-your-business-success), you're probably excited to get your CRM hooked up with Olark. But what if you use a CRM or Help Desk platform that we don't "officially" support? No problem! to make that connection, you'll use a webhook, which happens to be my area of expertise :) *This is an image of a fishing line by [Alan Bishop](https://unsplash.com/photos/gjshuj_QB2s?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText) on [Unsplash](https://unsplash.com/?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText). It's not a webhook, but you get the idea.* Our former co-founder, [Zach Steindler](https://www.linkedin.com/in/steiza), alluded to this briefly in his article on [CRM Magazine](http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Pair-Live-Chat-with-Helpdesk-CRM-Software-98115.aspx): > *"Even if you're not using a big-name CRM solution, live chat platforms make it easy for developers to add basic push functionality with minimal programming."* [Read More](https://blog.olark.com/all-your-crms-are-belong-to-us-with-webhooks) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/_MG_9207.jpg?width=840&height=460&name=_MG_9207.jpg)](https://blog.olark.com/how-not-to-get-frustrated-on-customer-support) ## [How not to get frustrated on customer support \[Podcast\]](https://blog.olark.com/how-not-to-get-frustrated-on-customer-support) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) Getting frustrated at work happens to everyone, and [everyone should prepare their own survival tactics for feeling overwhelmed or frustrated](http://www.success.com/blog/7-survival-tactics-for-when-you-feel-overwhelmed-at-work). When your work is customer support, and your job is to wear a happy face while dealing with angry customers, well it can be challenging to say the least. Heck, sometimes I get overwhelmed and frustrated when I get two chats at once and they're not both asking, "Where is your pricing page?" DO I LOOK LIKE I HAVE ALL THE ANSWERS PEOPLE? I digress... [Read More](https://blog.olark.com/how-not-to-get-frustrated-on-customer-support) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/angry_bird.jpg?width=840&height=460&name=angry_bird.jpg)](https://blog.olark.com/what-new-olark-users-should-learn-first) ## [What new Olark users should learn first (Don't be Lucy)](https://blog.olark.com/what-new-olark-users-should-learn-first) By [Brooke Gosden](https://blog.olark.com/author/brooke-gosden) *Lucy's story is not unique to those of us providing Olark support. We wish we could have helped Lucy get started on the right foot, and saved her some frustration - her bad day on chat could have been avoided had she taken a few small steps! The names and events you're about to read have been changed to protect the Olark innocent.* [Read More](https://blog.olark.com/what-new-olark-users-should-learn-first) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/IMG_4011.jpg?width=840&height=460&name=IMG_4011.jpg)](https://blog.olark.com/how-customer-support-benefits-sales) ## [\[Podcast\] How customer support benefits sales, and vice versa](https://blog.olark.com/how-customer-support-benefits-sales) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) [Nick Oliverio](https://www.twitter.com/nickhatestweets) is one of only a few Olarkers who straddles the line between support and sales. He's also held sales positions with other companies before becoming the Chief Support Ninja at Olark. Nick has a unique perspective on what it takes to be successful at both support and sales. While the two worlds are seemingly unrelated, as Nick explains in this interview, support has made him a better salesperson, and sales has changed his approach to customer support.  [Read More](https://blog.olark.com/how-customer-support-benefits-sales) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/quick-add_button.jpg?width=840&height=460&name=quick-add_button.jpg)](https://blog.olark.com/create-canned-responses-for-faster-live-chat-responses) ## [Create canned responses for faster live chat replies](https://blog.olark.com/create-canned-responses-for-faster-live-chat-responses) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) *The following is an excerpt from [The Cyber Monday Survival Manual](https://olark-1.hs-sites.com/2015-cyber-monday-survival-manual).* With more customers comes more typing. And the time you spend typing your holiday hours for the 20th time, could be time spent helping another customer buy something new. Canned responses help solve that problem. [Read More](https://blog.olark.com/create-canned-responses-for-faster-live-chat-responses) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/Cyber_Monday_Growth_5_years.jpg?width=840&height=460&name=Cyber_Monday_Growth_5_years.jpg)](https://blog.olark.com/what-to-do-when-things-get-busy-on-live-chat) ## [\[Podcast\] What to do when things get busy on live chat](https://blog.olark.com/what-to-do-when-things-get-busy-on-live-chat) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) *"When I feel overloaded, I get tunnel vision. It becomes harder and harder to jump between tasks quickly and, more importantly, continue to provide quality service."* In the run-up to [the holiday shopping season](https://nrf.com/resources/holiday-headquarters), we're offering some insight on what things are like when live chat gets really, really busy. [Read More](https://blog.olark.com/what-to-do-when-things-get-busy-on-live-chat) [![featured image](https://blog.olark.com/hs-fs/hubfs/Integrate_Olark_and_CRM.jpg?width=840&height=460&name=Integrate_Olark_and_CRM.jpg)](https://blog.olark.com/how-a-crm-and-live-chat-equals-your-business-success) ## [Why a simple CRM and live chat can help small businesses](https://blog.olark.com/how-a-crm-and-live-chat-equals-your-business-success) By [Zach Steindler](https://blog.olark.com/author/zach-steindler) Connecting your live chat software to a simple CRM or helpdesk is essential to sales and service. It makes the information you receive from chats more actionable, and thus more valuable. [Read More](https://blog.olark.com/how-a-crm-and-live-chat-equals-your-business-success) [![featured image](https://blog.olark.com/hs-fs/hubfs/olark-03-july/05.jpg?width=840&height=460&name=05.jpg)](https://blog.olark.com/the-abcs-of-crms-organize-yourself-for-better-relationships) ## [The ABCs of CRMs: Organize yourself for better relationships](https://blog.olark.com/the-abcs-of-crms-organize-yourself-for-better-relationships) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) A wise philosopher once wondered, "If a conversation happens and no CRM is there to hear it, does it make a sound?" [Read More](https://blog.olark.com/the-abcs-of-crms-organize-yourself-for-better-relationships) [![featured image](https://blog.olark.com/hs-fs/hubfs/olark_team_features.png?width=840&height=460&name=olark_team_features.png)](https://blog.olark.com/team-features-on-olark) ## [(Video) How to set up team features on Olark](https://blog.olark.com/team-features-on-olark) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) Growing your team can make your customers more loyal and increase your sales --- if you do it right. When you add new people to your team, consider two important factors. You want to quickly get your whole team ready to talk to customers effectively, with a set of best practices to follow. And you want to make sure your system is optimized to take advantage of features that can make your team work better. [Read More](https://blog.olark.com/team-features-on-olark) [All posts](https://blog.olark.com/all) [Next](https://blog.olark.com/topic/new-olark-users/page/2) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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