--- title: Speak by Olark | Joe Westhead description: Chief Brit Joe has helped our support team remotely from the UK, Germany, Armenia and the US. Different timezone, same tea-time observance. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) ## Joe Westhead ![Joe Westhead](https://blog.olark.com/hubfs/Olark_Headshots/joew.png) Chief Brit Joe has helped our support team remotely from the UK, Germany, Armenia and the US. Different timezone, same tea-time observance. ### Recent Posts [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2015/Escalate%20an%20Issue/abdullah-oguk-256739.jpg?width=840&height=460&name=abdullah-oguk-256739.jpg)](https://blog.olark.com/let-me-escalate-this-to-an-engineer) ## [How to handle customer complaints effectively - Avoid escalation](https://blog.olark.com/let-me-escalate-this-to-an-engineer) By [Joe Westhead](https://blog.olark.com/author/joe-westhead) Raise your hand if a support agent has ever told you, “Let me escalate this to an engineer…” I think this is a risky tactic for the success of a customer relationship over time. I have an idea how to prevent it and I want to know what you think. Hopefully you're familiar with our practice of [All Hands Support](https://www.olark.com/customers/why-we-do-all-hands-support). I'm proposing we take that to the next level with 'All Hands Ownership.' [Read More](https://blog.olark.com/let-me-escalate-this-to-an-engineer) [![featured image](https://www.olark.com/img/uploads/api-screenshot.jpg)](https://blog.olark.com/lessons-from-improving-our-api-documentation) ## [Lessons from improving our API documentation](https://blog.olark.com/lessons-from-improving-our-api-documentation) By [Joe Westhead](https://blog.olark.com/author/joe-westhead) Our [JavaScript API documentation](https://www.olark.com/api) has an updated look and feel, with new content that can be updated by any Olarker. We've introduced a single page format with visual guides and useful examples. This means that you can decide, how, when and where to display the chat box on your site, as well as view and update visitor information. [Read More](https://blog.olark.com/lessons-from-improving-our-api-documentation) ## [10 things you want to know about Olark Live Chat](https://blog.olark.com/ten-things-you-want-to-know-about-olark) By [Joe Westhead](https://blog.olark.com/author/joe-westhead) ![Questions_about_Olark](https://blog.olark.com/hubfs/Questions_about_Olark.jpg) After a number of surveys to understand what our customers really want to know about Olark, the data has been collated and indexed, and compiled in this top 10 list below. 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