Raise your hand if a support agent has ever told you, “Let me escalate this to an engineer…”

I think this is a risky tactic for the success of a customer relationship over time. I have an idea how to prevent it and I want to know what you think.

Hopefully you're familiar with our practice of All Hands Support. I'm proposing we take that to the next level with 'All Hands Ownership.'

Our JavaScript API documentation has an updated look and feel, with new content that can be updated by any Olarker. We've introduced a single page format with visual guides and useful examples. This means that you can decide, how, when and where to display the chat box on your site, as well as view and update visitor information.

After a number of surveys to understand what our customers really want to know about Olark, the data has been collated and indexed, and compiled in this top 10 list below.