When Olark was founded, way back in 2009, most businesses offered one of two basic online communication options: email and web forms. There have been a lot of changes since then! Today, businesses communicate with customers not just via live chat, but also via online messaging, social media, and more.
Question: Sometimes when I'm chatting I get a visitor repeatedly checking to see that they haven't lost me. It makes me crazy! What's the best way and frequency to reassure them that I'm still working on their question?
I like to end my chats with “Thanks for stopping by!” — but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? Or does it not matter?
Getting back to work in the New Year can be a challenge for even the most diligent of over-achievers.
This story is part of our Making Business Human series. For more on the series and our mission, check out this post!
Olark has always been a remote-friendly company, but earlier this year we decided to say goodbye to our headquarters in San Francisco and fully embrace the remote life. Our team loves working remotely for reasons as unique as Olarkers are! We thought we’d share a few of these reasons with you in our own words to start a discussion about the benefits of remote work.
This story is part of our Making Business Human series. For more on the series and our mission, check out this post!
Q: I sometimes make typos or mistakes in chat - what’s the best way to recover?
This story is part of our Making Business Human series. For more on the series and our mission, check out this post!
….Think Morgan Freeman’s voice as you’re reading this….
Long ago in a land called Palo Alto, four founders embarked on a journey to change online chatting. They lived and worked together in a house with a garden. In the garden grew a faithful redwood tree, Dory.
This story is part of our Making Business Human series. For more on the series and our mission, check out this post!
I like to answer the question "how are you?" with "I'm excellent, thanks! Any Olark questions I can answer?"
...or, how to make professional friends and have fun doing it
This story is part of our Making Business Human series. For more on the series and our mission, check out this post!
Does the very word “Networking” make you cringe? Does it lead to a strong desire to go home, make snacks, and curl up with 12 seasons of your favorite show?
This story is part of our Making Business Human series. For more on the series and our mission, check out this post!
Barbara is our longest-serving support agent, with over 30,000 chats to her name. Yes, 30,000!! Given that she only worked part time for most of those chats, that is one serious record.