--- title: Speak by Olark (20) description: Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. (20) --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/cyber_monday_webinar_olark.png?width=840&height=460&name=cyber_monday_webinar_olark.png)](https://blog.olark.com/what-is-customer-support-like-on-cyber-monday) ## [\[Podcast\] What is customer support like on Cyber Monday?](https://blog.olark.com/what-is-customer-support-like-on-cyber-monday) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) As you prepare for [Cyber Monday](http://www.idigitaltimes.com/cyber-monday-2015-deals-leaked-amazon-att-plus-34-tablet-491408), we want to provide you with as much information as possible to get you ready. So we thought - what could be better than hearing from those who have been on the frontlines during the busiest online shopping day of the year? [Read More](https://blog.olark.com/what-is-customer-support-like-on-cyber-monday) [![featured image](https://blog.olark.com/hs-fs/hubfs/attn.png?width=840&height=460&name=attn.png)](https://blog.olark.com/new-olark-features-oct) ## [Updated Olark features (November 2015)](https://blog.olark.com/new-olark-features-oct) By [Roland Osborne](https://blog.olark.com/author/roland-osborne) I wanted to highlight some small tweaks and additions we brought to you in October. Hopefully they make your life a little better as you use Olark! [Read More](https://blog.olark.com/new-olark-features-oct) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/manual_cover.png?width=840&height=460&name=manual_cover.png)](https://blog.olark.com/create-a-revenue-report-for-live-chat-in-google-analytics) ## [Create a revenue report for live chat in Google Analytics](https://blog.olark.com/create-a-revenue-report-for-live-chat-in-google-analytics) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) *The following is an excerpt from **[The Cyber Monday Survival Manual](https://olark-1.hs-sites.com/2015-cyber-monday-survival-manual?__hstc=140898797.3d94bb96ec0e5777bcabe8bb1519ff1e.1439310151700.1447770706552.1447773130145.268&__hssc=140898797.2.1447773130145&__hsfp=2395446629)**.* When Cyber Monday has come and gone, you're going to want to know how well your team did. One way to tell is to manually count the number of times someone rings the "official" Cyber Monday Sales Cowbell. (If you got our Survival Kits you know what I mean). Another more accurate and efficient way would be to have Google Analytics keep track of the numbers for you. [Read More](https://blog.olark.com/create-a-revenue-report-for-live-chat-in-google-analytics) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/CMKits.jpg?width=840&height=460&name=CMKits.jpg)](https://blog.olark.com/the-history-of-cyber-monday) ## [The history of Cyber Monday](https://blog.olark.com/the-history-of-cyber-monday) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) *The following is an excerpt from **[The Cyber Monday Survival Manual](https://olark-1.hs-sites.com/2015-cyber-monday-survival-manual)**.* It's that time of year again - the holiday shopping season is here. That means Cyber Monday is right around the corner. [Read More](https://blog.olark.com/the-history-of-cyber-monday) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/smart_pension.png?width=840&height=460&name=smart_pension.png)](https://blog.olark.com/smart-pension-uses-live-chat-data-for-partnerships) ## [Case Study: Smart Pension uses live chat data for partnerships](https://blog.olark.com/smart-pension-uses-live-chat-data-for-partnerships) By [Jack Saville](https://blog.olark.com/author/jack-saville) It's okay to be selfish with your live chat data. Yes, it's great to help your customers, but you should be asking, "What can these customer conversations do for me?" That's what we started doing about six months ago and it's been a huge benefit to our company in the way we're developing strategic partnerships. [Read More](https://blog.olark.com/smart-pension-uses-live-chat-data-for-partnerships) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/IT_Security_Tips.jpg?width=840&height=460&name=IT_Security_Tips.jpg)](https://blog.olark.com/it-security-tips-for-startups-founders-and-entrepreneurs) ## [IT Security tips for startups, founders and entrepreneurs](https://blog.olark.com/it-security-tips-for-startups-founders-and-entrepreneurs) By [Ben Congleton](https://blog.olark.com/author/ben-congleton) People sometimes ask - what would you do differently if you had to start another company all over again? [Read More](https://blog.olark.com/it-security-tips-for-startups-founders-and-entrepreneurs) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/October4Onboarding3.jpg?width=840&height=460&name=October4Onboarding3.jpg)](https://blog.olark.com/3-tips-for-onboarding-new-employees) ## [3 tips for onboarding new employees \[Podcast\]](https://blog.olark.com/3-tips-for-onboarding-new-employees) By [Kimberly Bringas](https://blog.olark.com/author/kimberly-bringas) We've talked about [hiring the right people for your team](https://blog.olark.com/are-you-hiring-customer-support-champs), but what does it take to ensure your new hires are successful within your organization? [Read More](https://blog.olark.com/3-tips-for-onboarding-new-employees) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/october-onboarding.jpg?width=840&height=460&name=october-onboarding.jpg)](https://blog.olark.com/are-you-hiring-customer-support-champs) ## [Are you hiring customer support champs?](https://blog.olark.com/are-you-hiring-customer-support-champs) By [Nick Oliverio](https://blog.olark.com/author/nick-oliverio) --- Last year, [sales on Cyber Monday topped two billion dollars](http://fortune.com/2014/12/02/cyber-monday-sales-pass-2-billion/). That was an 8.5 percent increase from 2013 as Cyber Monday was, again, the busiest day of the year for online shopping. We saw it on our network too. Chats for Olark customers went up 40 percent on the Monday after Thanksgiving, and those numbers stayed high for the week following Cyber Monday. November and December - the holiday shopping season - will account for [20 to 40 percent of annual sales](http://www.forbes.com/sites/constantcontact/2014/10/20/6-guaranteed-ways-to-improve-your-holiday-marketing-results/) for small and mid-size businesses.  How are you getting ready?  [Read More](https://blog.olark.com/are-you-hiring-customer-support-champs) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/How_not_to_suck_at_hiring.jpg?width=840&height=460&name=How_not_to_suck_at_hiring.jpg)](https://blog.olark.com/how_not_to_suck_at_hiring) ## [How not to suck at hiring in 4 steps](https://blog.olark.com/how_not_to_suck_at_hiring) By [Kara Silverman](https://blog.olark.com/author/kara-silverman) *Onboarding new employees starts with hiring the right people. As part of our continuing series, October is for Onboarding (#October4Onboarding), Kara Silverman of [acast](https://www.acast.com/) tells us how her team uncovers talent that best fits their culture.* [Read More](https://blog.olark.com/how_not_to_suck_at_hiring) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/October_is_forOnboarding_1.png?width=840&height=460&name=October_is_forOnboarding_1.png)](https://blog.olark.com/how-to-onboard-new-live-chat-operators) ## [How to onboard new live chat operators](https://blog.olark.com/how-to-onboard-new-live-chat-operators) By [Karl Pawlewicz](https://blog.olark.com/author/karl-pawlewicz) If I told you October is the best month for retailers and eCommerce shops to onboard new operators for live chat...would you say that's insane? True, the timing is a little crazy - we're less than two months out from the start of the holiday shopping season. \[FURTHER READING: [4 predictions for the 2015 holiday shopping season](http://www.practicalecommerce.com/articles/92465-4-Predictions-for-2015-Holiday-Shopping-Season), via Practical eCommerce\] Yet at the end of last year we did an informal poll of retailers ([Retail Lessons for 2015](https://blog.olark.com/retail-lessons-for-2015)) and when asked what they'd do differently for the holiday rush, many retailers said they would have added more operators on live chat: [Read More](https://blog.olark.com/how-to-onboard-new-live-chat-operators) [Previous](https://blog.olark.com/page/19) [All posts](https://blog.olark.com/all) [Next](https://blog.olark.com/page/21) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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