I wanted to highlight some small tweaks and additions we brought to you in October. Hopefully they make your life a little better as you use Olark!
Text settings get a helping hand
Customizing your chat box text is now a litte easier. We've added some contextual hints that show you changes in real-time as you customize your chat box. This makes it more apparent which text you're actually changing.
Try it yourself: https://www.olark.com/customize/appearance
Blocked visitors no longer get feedback
During an All Hands Support shift Matt uncovered a customer that would frequently get negative chat ratings from people who were simply being abusive towards their chat operators (and would subsequently be blocked).
The customer suggested, and we agreed, that it made no sense for those people to still leave feedback. So, now blocked visitors will not longer be able to leave feedback that would ultimately have a negative impact on operator chat reports.
Holiday attention grabbers are back
It's that time of year again. Our holiday-themed attention grabber images have been a favorite in years past and we've brought them back again for this holiday season.
Find them here: https://www.olark.com/extensions/attention_grabber
Some other features you might need for the holiday rush:
- Pre-load helpful Shortcuts
- Review your Chat Commands
- Add more operators in Billing
Have you tried these new features yet? Suggestions/Requests for new features? We'd love to hear your thoughts!