--- title: Speak by Olark | Kimberly Bringas description: Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) ## Kimberly Bringas ![Kimberly Bringas](https://blog.olark.com/hubfs/Olark_Headshots/Kimberly.jpg) ### Recent Posts [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/community.jpeg?width=840&height=460&name=community.jpeg)](https://blog.olark.com/what-to-know-about-supconf) ## [How SupConf went from an idea to a customer support conference](https://blog.olark.com/what-to-know-about-supconf) By [Kimberly Bringas](https://blog.olark.com/author/kimberly-bringas) *[Scott Tran](https://twitter.com/scott_tran), one of the main organizers of SupConf and founder of [Support Driven](https://supportdriven.com/), and I have been doing monthly coffees for almost two years. Over our usual Philz orders, we would exchange ideas, opinions and suggestions: his from from a product and support perspective; mine from HR and culture. One of the most memorable collaborations resulted in me making drastic changes to Olark’s new hire onboarding process and [sharing those ideas with the Support Driven community](https://supportdriven.com/2014/11/12/improving-the-onboarding-experience-with-kimberly-bringas/).* *During one of these coffee collaborations Scott asked me a simple question, "What do you think about Support Driven doing a conference?" Thus started a year long journey of seeing this conference grow from an inkling of an idea to [SupConf 2016](http://supconf.supportdriven.com/), a conference for support professionals. Before the conference happened on May 23 and 24, Scott and I chatted again to revisit how this vision has come to fruition.* [Read More](https://blog.olark.com/what-to-know-about-supconf) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/October4Onboarding3.jpg?width=840&height=460&name=October4Onboarding3.jpg)](https://blog.olark.com/3-tips-for-onboarding-new-employees) ## [3 tips for onboarding new employees \[Podcast\]](https://blog.olark.com/3-tips-for-onboarding-new-employees) By [Kimberly Bringas](https://blog.olark.com/author/kimberly-bringas) We've talked about [hiring the right people for your team](https://blog.olark.com/are-you-hiring-customer-support-champs), but what does it take to ensure your new hires are successful within your organization? [Read More](https://blog.olark.com/3-tips-for-onboarding-new-employees) [All posts](https://blog.olark.com/all) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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