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Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Kimberly Bringas

Blog Feature

Customer Support

How SupConf went from an idea to a customer support conference

Scott Tran, one of the main organizers of SupConf and founder of Support Driven, and I have been doing monthly coffees for almost two years. Over our usual Philz orders, we would exchange ideas, opinions and suggestions: his from from a product and support perspective; mine from HR and culture. One of the most memorable collaborations resulted in me making drastic changes to Olark’s new hire onboarding process and sharing those ideas with the Support Driven community. During one of these coffee collaborations Scott asked me a simple question, "What do you think about Support Driven doing a conference?" Thus started a year long journey of seeing this conference grow from an inkling of an idea to SupConf 2016, a conference for support professionals. Before the conference happened on May 23 and 24, Scott and I chatted again to revisit how this vision has come to fruition.

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Blog Feature

Olark Essentials

3 tips for onboarding new employees [Podcast]

We've talked about hiring the right people for your team, but what does it take to ensure your new hires are successful within your organization?

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