This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Barbara is our longest-serving support agent, with over 30,000 chats to her name. Yes, 30,000!! Given that she only worked part time for most of those chats, that is one serious record.

Hi! I’m Barbara. I’ve been chatting at Olark for over four years now, and I’ve been in various forms of customer service for almost 20.

In addition to that I’m a wife, a mom and a human with my own interesting life. Just kidding - my family and work make up most of (and the best parts of) my interesting life.

When I first started working at Olark I wanted to chat. All work day, all chat. My boss wasn't sure that was such a good idea.