How can support up their game and get faster? At our recent event Customers FTW!, speaker Jordan Munson shares tools that make professional video hosting company Wistia's support work better.

Today's guest post comes from Andrew Batey, CMO, Spinlister, who explains how his company goes to great lengths to put customers above all else...

Spinlister is a peer-to-peer bike share service. We are building a global network of cyclists that help each other no matter where they travel. Our service is built entirely on trust. We depend on positive relationships with all of our customers.

Andrew Spittle lives in downtown Portland and rarely sees the team of 100 he leads.

His team at Automattic, makers of WordPress.com among other products, is distributed all across the world. 

Rickshaw Bagworks has been providing custom-made bags to San Francisco for many years. Their store is a colorful playground for bike fans and bag lovers alike. To bring their superlative customer service to their online store, Rickshaw uses Olark live chat to be available immediately.

Casper Sleep and BarkBox are superstars of the NYC online retail world. Both have had phenomenal success, building legions of evangelical customers and getting loads of press and accolades along the way.

A few weeks ago, I asked you to tell us about your experience working with customers to grow your relationship together. Not surprisingly, you had some excellent ideas.

Sadly, summer doesn't last forever, but customer success and customer happiness are year round endeavors. As we move into the fall and then on to the holiday shopping season, we wish your

A few weeks ago we attended a "Customer Success" conference put on by one of our excellent customers, Gainsight.  There were lot of interesting talks, but my major takeaway was that successful companies invest in building longterm relationships with their existing customers.

Humans figured out trade very early on. By 3000 BC, humans were setting out on missions of waterbound trade, and by 1000 BC, merchants were becoming a part of societies. There were ideas about how to treat customers. The butcher, the baker and the local perfumier had to meet the needs of the customer with custom products as well as nascent marketing techniques.

The beginning of the industrial age brought the vast new challenge of a customer base the proprietor would likely never meet in person.

Psst. I have a secret: Customer service is mostly sales! I will teach you to sell better by doing customer support.