Sadly, summer doesn't last forever, but customer success and customer happiness are year round endeavors. As we move into the fall and then on to the holiday shopping season, we wish your business and team continued success, and leave you with a few parting thoughts on customer service.
This past month, we talked about:
- The history of customer service
- How good customer service increases sales
- How to work with your customers to grow
Of course the real magic of customer service comes from those who are helping your customers day in and day out, making sure questions get answered, information gets distributed, and the bond between your business and your customer grows stronger.
So we asked our team:
What mantra guides you while providing customer support and service?
"I like to remind myself that the point of doing customer service is to try to help the customer, not to figure out who is 'right.'" ― Zach
"Companies exist to serve customers." ― Ben
"A problem well put is half solved." ― John Dewey (recommended by Cat)
"When I am working on a problem, I never think about beauty...but when I have finished, if the solution is not beautiful, I know it is wrong." ― R. Buckminster Fuller (recommended by Cat)
"Stay calm. The world won't end if you make a mistake." ― Bill T.
"It’s okay to say, 'I don't know.'" ― Madalyn
"Don't Panic." ― Nick Hill
"It's great to be quick with a response, but some times you need to slow down and think it through. Sound it out with the customer, and ask the right questions. The solution is there." ― Karl
"As much as I love happy notes from happy support recipients, my favorite are happy notes from customers who came to me angry, and left satisfied that someone cared about their problem, and it was getting solved." ― Wilson
"Remember, when people are upset by an issue they have came across, they are not upset at you, but instead upset at the situation. Be sure to remember that you are a person helping people. Show empathy and let the customer know you do care about them and their problem, and don't let the negative emotions overwhelm you. Helping people is one of the best, and most fulfilling things you can spend your time doing." - Ryan
"For difficult conversations - imagine you’re chatting with your mom or your favorite uncle. That makes every comment come in the best possible tone." - Barbara
