How Rickshaw Bagworks delivers service online

Rickshaw Bagworks has been providing custom-made bags to San Francisco for many years. Their store is a colorful playground for bike fans and bag lovers alike. To bring their superlative customer service to their online store, Rickshaw uses Olark live chat to be available immediately.

Find out how Rickshaw approaches customer service in the video, and let us know what you think (or which of their bags you covet).

And please, share this video with bag and bike loving friends.

About Laure Parsons

Laure is the Chief Storyteller at Olark. She drinks decaf like a badass.