Last month I attended ConversionXL Live, where we spent three days talking about conversion rate optimization (CRO). It was a fascinating look at the latest trends in site design and the chance to connect with others who had the same question that I did: how do I increase conversions?
Our JavaScript API documentation has an updated look and feel, with new content that can be updated by any Olarker. We've introduced a single page format with visual guides and useful examples. This means that you can decide, how, when and where to display the chat box on your site, as well as view and update visitor information.
(Moha Antani (l) and Jorge Hernandez (r) of the CoPromote community team)
"Four years ago it was a complete mess," says Jorge Hernandez, CoPromote's communications director. "On an average day we'd get 50 emails, half of which were negative, and 10 chats in a row from people who were confused or frustrated or both."
SXSW can seem like fun until you're on day four, wondering what the point of life is, with a cumulative hangover and a looming chiropractor's bill for the Airbnb floor you volunteered for in January.
But, IT CAN BE DIFFERENT. Here's a few suggestions to help you rock it.
Today's guest post comes from Andrew Batey, CMO, Spinlister, who explains how his company goes to great lengths to put customers above all else...
Spinlister is a peer-to-peer bike share service. We are building a global network of cyclists that help each other no matter where they travel. Our service is built entirely on trust. We depend on positive relationships with all of our customers.
Andrew Spittle lives in downtown Portland and rarely sees the team of 100 he leads.
His team at Automattic, makers of WordPress.com among other products, is distributed all across the world.
All Hands Support has become a cornerstone of culture at Olark. Every Olark employee does direct customer support on a regular basis. In this video, our founders discuss how the practice began and how it's impacted the growth of Olark to 10,000 customers.
Rickshaw Bagworks has been providing custom-made bags to San Francisco for many years. Their store is a colorful playground for bike fans and bag lovers alike. To bring their superlative customer service to their online store, Rickshaw uses Olark live chat to be available immediately.
10,000 paying subscribers worldwide are now using Olark to make their customers happier.
San Francisco, CA, February 17, 2015 – Olark live chat (www.olark.com) today announced it is now serving more than 10,000 paying businesses on its worldwide network. This includes businesses such as Acquia, Casper, Front, PagerDuty, Product Hunt, ShippingEasy, WordPress.com, and thousands others who offer instant service, sales and support using Olark to make customers happy.