10,000 paying subscribers worldwide are now using Olark to make their customers happier.
San Francisco, CA, February 17, 2015 – Olark live chat (www.olark.com) today announced it is now serving more than 10,000 paying businesses on its worldwide network. This includes businesses such as Acquia, Casper, Front, PagerDuty, Product Hunt, ShippingEasy, WordPress.com, and thousands others who offer instant service, sales and support using Olark to make customers happy.
"When we started Olark, we wanted to humanize the web. We wanted to give small- to mid-size businesses a tool that would help them strengthen relationships with customers," said Ben Congleton, CEO and Co-Founder, Olark live chat. "Looking back now on five years in business, it’s amazing to see more and more customers choosing live chat over telephone. It’s our mission to help these businesses deliver the best customer experience possible, through real, human conversations. It's an honor and a privilege to serve our 10,000 customers, and we promise to continue building our culture to provide the best product and service possible."To mark the occasion, Olark has launched 10,000 Happy Customers, a landing page that illustrates statistics and stories throughout Olark's history, such as:
- 51,900,135 chats served to date on the Olark platform;
- 23,210,198 chats served on the Olark platform in 2014, up from 14,491,910 chats served in 2013;
- 10.5 minutes - average duration of chats on Olark;
- Olark - The First Three Years by co-founder Zach Steindler;
- and Our World is No Longer Flat by co-founder Matt Pizzimenti.
"When Zendesk announced 10,000 paying subscribers in 2011, they proved how fast customer service cloud software was growing. They're a public company with more than 48,000 customers as of 2014," said Congleton. "In much the same way, Olark's growth shows the acceleration of live chat as a vital part of the next wave of customer service."
Founded in 2009 as part of the Y Combinator accelerator program, and raising under 85K of capital, Olark has 'bootstrapped' its way to 30 full-time employees across three continents. Olark's 10,000 paying customers span 117 countries supporting and conducted, on average, 63,589 chats per day in 2014. Customers know they can expect a quick reply from a business using a chat box 'powered by Olark' - within 29 seconds.
Additional Resources
- Follow Olark on Twitter: @Olark and @OlarkSupport
- Become a fan of Olark: www.facebook.com/olarkchat
About Olark
Olark live chat is the easiest way for companies to start talking to visitors on their site, closing sales and reducing churn. More than 10,000 businesses worldwide use Olark live chat to help and understand their customers. Founded in 2009 and based in San Francisco, Olark is a fully distributed company with employees in North America, South America and Europe. Learn more at www.Olark.com
