Here at Olark, you may have noticed we've implemented a new reporting system, which includes feedback on how visitors feel your operators are doing.
San Francisco, December 9, 2014 - Olark today introduced Chat Ratings, a feature that allows companies to garner more detailed customer feedback and better understand if they are making customers happy through live chat. Chat Ratings let customers quickly and easily rate the helpfulness of their live chat experience, and let operators and managers immediately review that input to measure the quality of service being provided.
As the holiday shopping season is now upon us, I went to the Desk.com blog to share some insight on what parts of the purchasing process are most critical during the holiday shopping season.
You can read that article here. It's a topic that is near and dear to my heart.
As SynapsePay grows, its use of Olark live chat has grown with it. This case study shows how...
In late 2014, Memphis-based SynapsePay launched its platform that allows anyone with a bank account and Internet connection to transfer money and issue payments. It also gives merchants a secure portal for accepting payments, either in-store or online.
Casper Sleep and BarkBox are superstars of the NYC online retail world. Both have had phenomenal success, building legions of evangelical customers and getting loads of press and accolades along the way.
Grasshopper was founded by Siamak Taghaddos and David Hauser in 2003 with a vision of helping entrepreneurs and small businesses run their organizations completely via mobile phones.
Making sure that they are aligned with the needs of their customers has helped them create a number of initiatives intended to increase happiness and build relationships with customers. Taylor Aldredge, Grasshopper's Ambassador of Buzz, details some of these programs and shares what they learned.
Huge thank you to Miha for allowing us to share this article, which originally appeared on his website breakthebit.org. If you're an advanced Olark API user, you might want to skip straight to our full API section. If you're a new Olark API user, then you've come to the right place.
A few weeks ago, I asked you to tell us about your experience working with customers to grow your relationship together. Not surprisingly, you had some excellent ideas.
Sadly, summer doesn't last forever, but customer success and customer happiness are year round endeavors. As we move into the fall and then on to the holiday shopping season, we wish your
We acquired a customer 30 minutes after we installed Olark. Here's how:
Pipemonk (formerly Zapstitch) is building a Cloud Data Integration platform. We automatically sync and transfer data between various cloud business apps. Today, we connect Shopify (eCommerce platform) and QuickBooks Online (financial software).
As an early stage startup, it is critical for us to learn from every user that signs up. We use Olark to provide live product support, get customers’ feedback, reviews and sometimes just exchange quick plain hellos :).