Grasshopper was founded by Siamak Taghaddos and David Hauser in 2003 with a vision of helping entrepreneurs and small businesses run their organizations completely via mobile phones.

Making sure that they are aligned with the needs of their customers has helped them create a number of initiatives intended to increase happiness and build relationships with customers. Taylor Aldredge, Grasshopper's Ambassador of Buzz, details some of these programs and shares what they learned.