--- title: Speak by Olark | Sarah Betts (2) description: Sarah is a Feels Herder at Olark who focuses on understanding the customer experience. She lives in Oregon where she collects mason jars and manages a bustling house where the kids and the holes in the wall are mostly hers. (2) --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) ## Sarah Betts ![Sarah Betts](https://blog.olark.com/hubfs/Blog_Images/2017/SDX/sarah-b.png) Sarah is a Feels Herder at Olark who focuses on understanding the customer experience. She lives in Oregon where she collects mason jars and manages a bustling house where the kids and the holes in the wall are mostly hers. ### Recent Posts [![featured image](https://blog.olark.com/hs-fs/hubfs/nordwood-themes-483520a.png?width=840&height=460&name=nordwood-themes-483520a.png)](https://blog.olark.com/how-to-find-a-remote-job-in-six-steps) ## [How to find a remote job in 6 steps](https://blog.olark.com/how-to-find-a-remote-job-in-six-steps) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) I remember when I was first starting my search for a remote job. It was intimidating! Limited resources. Lack of support. Difficult to maneuver through jobs that were fully remote vs. those that allowed “some” work from home. I eventually found the perfect fit at Olark and it’s been amazing for my family, my life, and my sanity. [Read More](https://blog.olark.com/how-to-find-a-remote-job-in-six-steps) [![featured image](https://blog.olark.com/hs-fs/hubfs/Olark%20Team%20Photos/team%20pic%20smiling%20(600x304).png?width=840&height=460&name=team%20pic%20smiling%20(600x304).png)](https://blog.olark.com/how-does-a-fully-remote-team-work-through-tricksy-support-situations) ## [How does a fully remote team work through tricksy support situations?](https://blog.olark.com/how-does-a-fully-remote-team-work-through-tricksy-support-situations) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain *hard* to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens! [Read More](https://blog.olark.com/how-does-a-fully-remote-team-work-through-tricksy-support-situations) [![featured image](https://blog.olark.com/hs-fs/hubfs/g-crescoli-468248.jpg?width=840&height=460&name=g-crescoli-468248.jpg)](https://blog.olark.com/50-ways-olark-can-help-you-level-up-sales-and-support-in-2018) ## [50+ Ways Olark can help you level up sales and support](https://blog.olark.com/50-ways-olark-can-help-you-level-up-sales-and-support-in-2018) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) While we can’t solve every problem, Olark Live Chat is a pretty powerful little chat widget that can help in some pretty big ways. We put our heads together and came up with a list of 52 tips — one for every week of the year — to help you save time and delight your customers. [Read More](https://blog.olark.com/50-ways-olark-can-help-you-level-up-sales-and-support-in-2018) [![featured image](https://blog.olark.com/hs-fs/hubfs/joshua-ness-225844.jpg?width=840&height=460&name=joshua-ness-225844.jpg)](https://blog.olark.com/networking-like-a-human) ## [Networking Like A Human](https://blog.olark.com/networking-like-a-human) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) # *...or, how to make professional friends and have fun doing it*   ***This story is part of our Making Business Human series. For more on the series and our mission, [check out this post](https://blog.olark.com/making-business-human-join-the-conversation)!*** Does the very word “Networking” make you cringe? Does it lead to a strong desire to go home, make snacks, and curl up with 12 seasons of your favorite show? [Read More](https://blog.olark.com/networking-like-a-human) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Sarah%20Betts/Sarah%20Betts%20Cover%20Image.png?width=840&height=460&name=Sarah%20Betts%20Cover%20Image.png)](https://blog.olark.com/live-chat-gender-equality-experiment) ## [Implicit gender bias in customer service: What the data tells us](https://blog.olark.com/live-chat-gender-equality-experiment) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) ## Gender in tech is definitely having a moment   **Live Chat Gender Experiment Results** by Olark **[live chat software for websites](https://www.olark.com)** In the last year, many anecdotes of gender [affecting support interactions](http://www.yccert.org/Documents/CERT%20Participants%20Module/CERT%20Participants%20Manual.pdf), [VC funding](http://www.yccert.org/Documents/CERT%20Participants%20Module/CERT%20Participants%20Manual.pdf), and [crushing companies public image](http://www.yccert.org/Documents/CERT%20Participants%20Module/CERT%20Participants%20Manual.pdf) have gone viral. These have all been fascinating stories, but personal stories nonetheless. There haven’t been many numbers shared behind the stories to show the true impact. [Read More](https://blog.olark.com/live-chat-gender-equality-experiment) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Automated%20Chat%20Rules/bullseye.jpg?width=840&height=460&name=bullseye.jpg)](https://blog.olark.com/targeted-chat-tips-and-tricks-how-to-hit-the-bullseye-with-automated-live-chat-rules) ## [Chat targeting tips and tricks: How to hit the bullseye with automated live chat rules](https://blog.olark.com/targeted-chat-tips-and-tricks-how-to-hit-the-bullseye-with-automated-live-chat-rules) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) Do an unusual number of visitors bounce from your pricing or registration page? Have you noticed that people have a lot of questions about a particular section of your help center? Is there a page on your site that’s getting too busy with multiple calls to action—watch a video, sign up for a newsletter, and chat? Did you know...you could address all of those issues with automated chat rules? [Read More](https://blog.olark.com/targeted-chat-tips-and-tricks-how-to-hit-the-bullseye-with-automated-live-chat-rules) [![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/SupConf%20Seattle/supconf_seattle_team.png?width=840&height=460&name=supconf_seattle_team.png)](https://blog.olark.com/what-happens-at-supconf) ## [What happens at SupConf...gets posted on the Olark blog](https://blog.olark.com/what-happens-at-supconf) By [Sarah Betts](https://blog.olark.com/author/sarah-betts) *\[editor's note\] The Olark team just got back from [SupConf Seattle](http://supconf.supportdriven.com/) where we spent the days learning and the evenings hanging with our Support sisters and brothers. It was a lot - from the great food of Seattle, to the inspiring talks, the workshops, the coffee, the coffee, the coffee, the cof...you get it. They have good coffee in Seattle. As we start to mentally unpack it, we want to share what we learned. Peter shared a transcribed version of his [AI talk on Medium](https://chatbotslife.com/are-you-a-robot-or-staying-human-in-an-artificial-world-997128152ea9). And today, Sarah a.k.a. "Betts" shares her key takeaways from SupConf...* [Read More](https://blog.olark.com/what-happens-at-supconf) [Previous](https://blog.olark.com/author/sarah-betts/page/1) [All posts](https://blog.olark.com/all) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? 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