Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Sarah Betts

Sarah Betts
Sarah is a Feels Herder at Olark who focuses on understanding the customer experience. She lives in Oregon where she collects mason jars and manages a bustling house where the kids and the holes in the wall are mostly hers.
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Recent Posts

Making Business Human, Customer Support, Remote Work

How does a fully remote team work through tricksy support situations?

The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain hard to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens!

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50+ Ways Olark can help you level up sales and support in 2018

It’s a new year, with new goals. Completing all those new goals can feel overwhelming. Where will you find the time? The resources? The creative zeal?

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Making Business Human

Networking Like A Human

...or, how to make professional friends and have fun doing it

 

This story is part of our Making Business Human series. For more on the series and our mission, check out this post!

Does the very word “Networking” make you cringe? Does it lead to a strong desire to go home, make snacks, and curl up with 12 seasons of your favorite show?

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Implicit gender bias in customer service: What the data tells us

Gender in tech is definitely having a moment

 Live Chat Gender Experiment Results by Olark live chat software for websites

In the last year, many anecdotes of gender affecting support interactions, VC funding, and crushing companies public image have gone viral. These have all been fascinating stories, but personal stories nonetheless. There haven’t been many numbers shared behind the stories to show the true impact.

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Olark Essentials

Chat targeting tips and tricks: How to hit the bullseye with automated live chat rules

Do an unusual number of visitors bounce from your pricing or registration page? Have you noticed that people have a lot of questions about a particular section of your help center? Is there a page on your site that’s getting too busy with multiple calls to action—watch a video, sign up for a newsletter, and chat?

Did you know...you could address all of those issues with automated chat rules?

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Customer Support

What happens at SupConf...gets posted on the Olark blog

[editor's note] The Olark team just got back from SupConf Seattle where we spent the days learning and the evenings hanging with our Support sisters and brothers. It was a lot - from the great food of Seattle, to the inspiring talks, the workshops, the coffee, the coffee, the coffee, the cof...you get it. They have good coffee in Seattle. As we start to mentally unpack it, we want to share what we learned. Peter shared a transcribed version of his AI talk on Medium. And today, Sarah a.k.a. "Betts" shares her key takeaways from SupConf...

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