There’s a good chance that right now someone is browsing your site and considering making a purchase.

And although I’m happy you’re here reading our blog :-), I’d like to offer some ideas that you can apply to your own site and start converting those browsers into buyers.

Psst. I have a secret: Customer service is mostly sales! I will teach you to sell better by doing customer support.

It’s well known that live chat can increase conversions and sales.

We wondered why some of our customers can sell better than others. I spoke with some of the most effective users of Olark on Shopify to find out what they do, and the answer is is incredibly simple: be human.

Live chat can increase user engagement on your site, but sometimes just adding a 'click to chat' tab isn’t enough. It might require some work to get customers familiar with the chat function and to help them understand that a real human is standing by, ready to answer questions.

The following are a few ways to proactively start a conversation with visitors browsing your site and help them find what they’re looking for.

Olark is a fantastic way to convert more visitors. My company has found live chat crucial as we grow the business and learn more about what our customers want to know.

But having a live chat box isn't the end of the story. Here are some tips that have really helped Red-Robot to build live chat into our business from start to finish.