--- title: Speak by Olark | Higher Ed description: Higher Ed | Tips on live chat sales, customer service, and building human connections from one of the Internet’s top live chat providers. --- - [Interested in live chat? Check out Olark.](https://www.olark.com/) [![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com) [![featured image](https://blog.olark.com/hs-fs/hubfs/amy-hirschi-K0c8ko3e6AA-unsplash-1.jpg?width=840&height=460&name=amy-hirschi-K0c8ko3e6AA-unsplash-1.jpg)](https://blog.olark.com/women-higher-ed-leadership-resources) ## [Leadership Resources for Women in Higher Education Administration](https://blog.olark.com/women-higher-ed-leadership-resources) By [Lindsey Johnson](https://blog.olark.com/author/lindsey-johnson) As we think about Mother’s Day, it’s the perfect time to gather some of our favorite leadership resources for women in higher ed administration, many of whom work the so-called [Second Shift](https://en.wikipedia.org/wiki/The_Second_Shift). [Read More](https://blog.olark.com/women-higher-ed-leadership-resources) [![featured image](https://blog.olark.com/hs-fs/hubfs/pexels-ketut-subiyanto-4474030-1.jpg?width=840&height=460&name=pexels-ketut-subiyanto-4474030-1.jpg)](https://blog.olark.com/mothers-day-books-for-higher-ed-leaders) ## [Books for Moms in Higher Education Administration and  Leadership](https://blog.olark.com/mothers-day-books-for-higher-ed-leaders) By [Lindsey Johnson](https://blog.olark.com/author/lindsey-johnson) Leading up to Mother’s Day, we’re celebrating all the amazing moms in higher education who are assisting students administratively, often while raising up young minds at home.  If you’re on that path, we know it’s a balancing act. We hope some of these books can help energize and inform you as you grow your career in higher education. [Read More](https://blog.olark.com/mothers-day-books-for-higher-ed-leaders) [![featured image](https://blog.olark.com/hs-fs/hubfs/lukas-blazek-mcSDtbWXUZU-unsplash.jpg?width=840&height=460&name=lukas-blazek-mcSDtbWXUZU-unsplash.jpg)](https://blog.olark.com/higher-ed-kpis-for-live-chat) ## [The Top Higher Ed KPIs To Track in Live Chat](https://blog.olark.com/higher-ed-kpis-for-live-chat) By [Lindsey Johnson](https://blog.olark.com/author/lindsey-johnson) Tracking higher education key performance indicators (KPIs) is a little like lifting weights… you might have no desire to do it each day, but by the end of the month or year, you’re really glad you did! [Read More](https://blog.olark.com/higher-ed-kpis-for-live-chat) [![featured image](https://blog.olark.com/hs-fs/hubfs/College_Application_pexels-cytonn-photography-955389-1.jpeg?width=840&height=460&name=College_Application_pexels-cytonn-photography-955389-1.jpeg)](https://blog.olark.com/admissions-questions-live-chat) ## [Admissions Questions to Prepare For Your Live Chat Team](https://blog.olark.com/admissions-questions-live-chat) By [Lindsey Johnson](https://blog.olark.com/author/lindsey-johnson) If your seasoned enrollment staff are operating live chat, they’ll probably anticipate certain questions. But what if you’re handing off chat to students or other support team members? How can you ensure that they’re prepared for a wide range of admissions questions?  [Read More](https://blog.olark.com/admissions-questions-live-chat) [![featured image](https://blog.olark.com/hs-fs/hubfs/book-Pixabay-pexels.jpg?width=840&height=460&name=book-Pixabay-pexels.jpg)](https://blog.olark.com/top-books-podcasts-higher-ed-enrollment) ## [Top Books & Podcasts for Higher Ed Enrollment Leaders](https://blog.olark.com/top-books-podcasts-higher-ed-enrollment) By [Lindsey Johnson](https://blog.olark.com/author/lindsey-johnson) It can be tough to find enrollment and higher ed marketing resources, period, let alone ones that address your specific needs.  Don’t despair though, there are some real gems of industry wisdom sparkling in this mine we call the internet!  [Read More](https://blog.olark.com/top-books-podcasts-higher-ed-enrollment) [All posts](https://blog.olark.com/all) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) ## Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) ## Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) ## About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) ## Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) [![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/) - [Facebook](https://www.facebook.com/olarklivechat/) - [Twitter](https://twitter.com/olark) - [Instagram](https://www.instagram.com/olarklivechat/) - [LinkedIn](https://www.linkedin.com/company/469764/) Product - [Pricing](https://olark.com/pricing) - [Chatbots](https://olark.com/chatbot-copilot) - [Features](https://olark.com/features) - [Integrations](https://olark.com/integrations) - [Product Tour](https://olark.com/product-tour) - [Case Studies](https://olark.com/case-studies) Support - [FAQ](https://olark.com/faq) - [Help Center](https://olark.com/help) - [Getting Started](https://olark.com/help/getting-started) - [Troubleshooting](https://olark.com/categories/tool-tip) - [JavaScript API](https://olark.com/api) - [Hire an Expert](https://olark.com/partners-directory) About - [Our Team](https://olark.com/about) - [Our Values](https://olark.com/values) - [Become an Olarker](https://olark.com/jobs) Connect with us - [Speak: The Olark Blog](https://blog.olark.com) - [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide) - [Become a Partner](https://olark.com/partners) - [Contact Us](https://olark.com/contact) - [Terms of Service](https://olark.com/tos) - [Privacy Policy](https://olark.com/privacy-policy) - [GDPR](https://olark.com/help/gdpr) - [Accessibility](https://olark.com/ada-accessible-live-chat) - [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter) {{ footer\_js() }} {{ js\_integration\_body\_end() }} {% if "hs-landing-page" in builtin\_body\_classes %} {% endif %} {% endif %} [Questions? Feedback?](https://www.olark.com/site/9353-431-10-4341/contact) powered by [Olark live chat software](http://www.olark.com?welcome)