Retailers - before you pack up the tinsel and declare the holiday shopping season 'over,' it's a great time to stop and reflect on what worked and what didn't.
I was curious, so I asked some online retailers, "What lesson did you learn from this year's holiday shopping season? And what will you do differently in 2015 knowing what you know now?"
San Francisco, December 9, 2014 - Olark today introduced Chat Ratings, a feature that allows companies to garner more detailed customer feedback and better understand if they are making customers happy through live chat. Chat Ratings let customers quickly and easily rate the helpfulness of their live chat experience, and let operators and managers immediately review that input to measure the quality of service being provided.
As SynapsePay grows, its use of Olark live chat has grown with it. This case study shows how...
In late 2014, Memphis-based SynapsePay launched its platform that allows anyone with a bank account and Internet connection to transfer money and issue payments. It also gives merchants a secure portal for accepting payments, either in-store or online.
Sadly, summer doesn't last forever, but customer success and customer happiness are year round endeavors. As we move into the fall and then on to the holiday shopping season, we wish your
Humans figured out trade very early on. By 3000 BC, humans were setting out on missions of waterbound trade, and by 1000 BC, merchants were becoming a part of societies. There were ideas about how to treat customers. The butcher, the baker and the local perfumier had to meet the needs of the customer with custom products as well as nascent marketing techniques.
The beginning of the industrial age brought the vast new challenge of a customer base the proprietor would likely never meet in person.
A wise philosopher once wondered, "If a conversation happens and no CRM is there to hear it, does it make a sound?"
Growing your team can make your customers more loyal and increase your sales --- if you do it right.
When you add new people to your team, consider two important factors. You want to quickly get your whole team ready to talk to customers effectively, with a set of best practices to follow. And you want to make sure your system is optimized to take advantage of features that can make your team work better.
San Francisco, CA, March 31, 2014 - Building on its culture of All Hands Support, in which everyone in the company participates in customer service, Olark (www.olark.com) today introduced 'All Hands Support Month (www.olark.com/allhands).' Throughout the month of April, Olark will share lessons in getting the whole company involved with customer service, as well as best practices and case studies on how leading companies use All Hands Support to build cultures of customer insight and customer service.
Live chat can increase user engagement on your site, but sometimes just adding a 'click to chat' tab isn’t enough. It might require some work to get customers familiar with the chat function and to help them understand that a real human is standing by, ready to answer questions.
The following are a few ways to proactively start a conversation with visitors browsing your site and help them find what they’re looking for.
