Online retailers listen up - you have 104 days until Cyber Monday.
Now, that might seem like a lot of time, but you know - and I know that you know - holiday shopping season will be here in the blink of an eye. If you're not preparing now, you'll be scrambling come November.
Olark customer Jane Clayton & Company was recently featured in the winter issue of Retail Technology UK. You can read the full article on pages 52 and 53 of the magazine by going here, but since that article will only be available through May 2015, we've captured some of Jane Clayton's story here on the Olark blog.
Let's be honest: guys can be tough to buy gifts for. San Francisco-based Man Crates is making it easier. As a popular destination for awesome gifts for men, Man Crates says 'no' to ugly neckties, cologne samplers and executive trinkets, and instead hand picks gifts like hard to find hot sauce, outdoor survival gear, or delicious craft meat products.
During our 10K customer campaign back in February, Nosh Detox chatted with us to say they'd closed a £1,000 sale on chat in one day. So I called Tevita Lesuma, Nosh Detox's business growth manager, to find out how they did it.
"Originally we thought it would be complicated to organize a chat service - that it was only for larger companies with an existing call center. That wasn't the case at all."
Photo by Patrick Hendry on Unsplash
"This is my first position in marketing, and I am the only one in my department, so it’s ALL on me to generate leads."
Sound familiar? If so, you're not alone. That quote is from Jessica Potter-Adkins, Director of Marketing & Communications for a national distributor of insurance products. Jessica and I met earlier this year at the ConversionXL Conference, where we discussed the challenges she was facing as a newly minted marketing director, and the benefits of live chat, a technology she had been eyeing for some time.
Last month I attended ConversionXL Live, where we spent three days talking about conversion rate optimization (CRO). It was a fascinating look at the latest trends in site design and the chance to connect with others who had the same question that I did: how do I increase conversions?
(Moha Antani (l) and Jorge Hernandez (r) of the CoPromote community team)
"Four years ago it was a complete mess," says Jorge Hernandez, CoPromote's communications director. "On an average day we'd get 50 emails, half of which were negative, and 10 chats in a row from people who were confused or frustrated or both."
10,000 paying subscribers worldwide are now using Olark to make their customers happier.
San Francisco, CA, February 17, 2015 – Olark live chat (www.olark.com) today announced it is now serving more than 10,000 paying businesses on its worldwide network. This includes businesses such as Acquia, Casper, Front, PagerDuty, Product Hunt, ShippingEasy, WordPress.com, and thousands others who offer instant service, sales and support using Olark to make customers happy.
Conspire used Olark to answer questions during a 100x traffic spike, and continues to use live chat to keep its massive (and growing) database up-to-date.
CommitChange.com currently works with nonprofits looking to raise funds via crowd fundraising, event ticketing, or other means. Based on each non-profit's needs, CommitChange.com builds them a customized suite of tools to manage their campaign and achieve their fundraising goals, all from a single platform.
The company currently services more than 300 nonprofits across the United States, recently released its first monthly subscription tier for its core fundraising suite, and had more than 9,000 donors use the CommitChange.com platform for their charitable giving in 2014.
