I can't believe we're about to close the books on 2015. Where did the time go?
Just a heads up - starting next week, on December 24, we're giving our team some time to celebrate the holidays with family and friends, reflect on what we've accomplished this year, and envision what's next for Olark and our customers in the new year.
Does this mean we're not offering support during this time? Absolutely not! Just the opposite.
How to reach Olark support during the holidays
From December 24 through January 3, you can email support@olark.com with any support inquiries.
You can also tweet to us @OlarkSupport
Our support team and engineering team will be continually checking and responding to emails and tweets on a daily basis.
We'll be back on live chat starting at 4:00am PST on Monday, January 4.
Any planned system downtime?
We don't anticipate any outages over the holiday, but as always you can check our status page to see if we are experiencing any delays or issues: Olark Status Page
Where can I go for self-help?
There are a few helpful resources to keep close:
- The Olark Help section is: www.olark.com/help
- Popular help articles include:
- If you're just getting started with Olark:
- Download our new operator manual
- Download the Olark Handbook (available in English, Spanish and Portuguese)
- Read our blog articles for new Olark Users
Thank you!
Thank you, again, for being an Olark customer.
2015 has been a tremendous year for our company, and for the companies that use Olark. We can't wait to see what 2016 has in store.
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