---
title: Speak by Olark | Bill Thompson (2)
description: Bill is the Guru of Customer Happiness for Olark. He's been building and writing about community and online customer service since Internet 1.0. (2)
---

- [Interested in live chat? Check out Olark.](https://www.olark.com/)

[![Speak: A Blog by Olark](https://blog.olark.com/hubfs/speak-logo-300-01.png "Speak: A Blog by Olark")](https://blog.olark.com)

## Bill Thompson

![Bill Thompson](https://blog.olark.com/hubfs/olark-03-july/bill_t.jpg)

Bill is the Guru of Customer Happiness for Olark. He's been building and writing about community and online customer service since Internet 1.0.

### Recent Posts

[![featured image](https://blog.olark.com/hs-fs/hubfs/olark-03-july/img_1397246894396.jpg?width=840&height=460&name=img_1397246894396.jpg)](https://blog.olark.com/gurus-guide-how-to-answer-chats-on-your-first-day)

## [The Guru's Guide to Happiness: Your first day of answering chats](https://blog.olark.com/gurus-guide-how-to-answer-chats-on-your-first-day)

 By [Bill Thompson](https://blog.olark.com/author/bill-thompson)

Okay, so you are signed up and ready to jump into All Hands Support Month along with the rest of your company. Ready to help provide stellar customer service and meet your customers directly.

Exciting. But it can be scary too. Say you're the CEO or the VP or marketing or a development engineer who's gonna chip in and do some chat shifts now that you have free operators for a month. You may be thinking,"What if I don't know the answer to some of the questions our customers will throw at me? Won't I look dumb or something?"

[Read More](https://blog.olark.com/gurus-guide-how-to-answer-chats-on-your-first-day)

[Previous](https://blog.olark.com/author/bill-thompson/page/1) [All posts](https://blog.olark.com/all)

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- [Twitter](https://twitter.com/olark)
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## Product

- [Pricing](https://olark.com/pricing)
- [Chatbots](https://olark.com/chatbot-copilot)
- [Features](https://olark.com/features)
- [Integrations](https://olark.com/integrations)
- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

## Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)

## About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

## Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

[![Olark logo](https://blog.olark.com/hubfs/assets/logos/Olark-logo-navy.svg)](https://blog.olark.com/)

- [Facebook](https://www.facebook.com/olarklivechat/)
- [Twitter](https://twitter.com/olark)
- [Instagram](https://www.instagram.com/olarklivechat/)
- [LinkedIn](https://www.linkedin.com/company/469764/)

 Product

- [Pricing](https://olark.com/pricing)
- [Chatbots](https://olark.com/chatbot-copilot)
- [Features](https://olark.com/features)
- [Integrations](https://olark.com/integrations)
- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

 Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)
- [Hire an Expert](https://olark.com/partners-directory)

 About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

 Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

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