Bill Thompson

Bill Thompson
Bill is the Guru of Customer Happiness for Olark. He's been building and writing about community and online customer service since Internet 1.0.

Recent Posts

The Guru's Guide to Happiness: Your first day of answering chats

Okay, so you are signed up and ready to jump into All Hands Support Month along with the rest of your company. Ready to help provide stellar customer service and meet your customers directly.

Exciting. But it can be scary too. Say you're the CEO or the VP or marketing or a development engineer who's gonna chip in and do some chat shifts now that you have free operators for a month. You may be thinking,"What if I don't know the answer to some of the questions our customers will throw at me? Won't I look dumb or something?"

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